• Report:  #1091038

Complaint Review: Precision Toyota - Tucson Arizona

Reported By:
dallasbrad - Oro Valley, Arizona,

Precision Toyota
700 W Wetmore Rd Tucson, 85705 Arizona, USA
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This focuses on experiences today with sales, Tony Durazo and David Laurelez.


Coming from a multi-generation Toyota family, I can honestly say this is THE WORST Toyota dealership we have ever been to! 


Sales - absolutely pathetic, untrained, non-responsive and judgmental salespeople I have dealt with.  Our multicultural family was all but blown off because we asked for a list of all discounts and dealer incentives - they refused saying we weren't serious because we didn't want to drive the car and were comparing to a more expensive model/brand!  New. Car. Sale. Lost.


Service - don't even get me started.  Wasted a complete day due to a plethora of mistakes and miscommunications on their end.  When we returned for the vehicle, 8 hours later with no work done and no return communication made, the snot-nosed pretty boy "service manager" tried to belittle us and twist words and facts to make it all our fault.  A simple "I'm sorry, we'll fix it" would have been great but apparently everyone there thinks they are better than the clients...why, because they have employment?  Hah!


Will make the extra drive to Phoenix in the future - will be worth our while.  Two clients, and a third one soon to be driving, LOST.

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