Complaint Review: Pr.business - Boca Raton Florida

Where do I start. After giving this scam of a company several chances to correct double charging my card, reschedules 3 days in a row, lied to about the services, Kathy never called for any of the 3 appointments with her to fix the issue, she missed them all and I waited an hour each time as I know things happen. I then spoke to someone who was supposedly a marketing manager with a thick accent and the phone kept breaking up with a bad connection, poor guy called me back and each time the issue was the same, he did the best he could with what seemed to be low quality equipment.

I still have no clue what he said, so I cant even say he said anythig wrong. I am not on the first page, never mind the number one spot the second upsell person vouched would happen, after I bought into the ads program and when asked about how my money was being spent and for the number breakdown the issue was avoided. So I guess something shady is happening with my money or the ads.

I called customer service and was put on hold and I had no time to wait with a business to run, so I hung up. I get sales people lie, but this company takes the cake. I decided to do some research into the company and realized they used to be called public reputation and man is their reputation bad. I then spent a few hours reading through the reviews on their new Google page and I read both good and bad and saw that, granted there is more good than bad reviews, but the good was not about the results, it was about how nice individual agents were.

The bad was about lies, scams, stolen money, contracts that lied, missed calls, reschedules, getting no results or the service promised. I spoke to an Australian agent lady and the services were explained for what they actually are, which was the first bit of honesty I think I got. She convinced me to give it a try as these things take time and google updates only so often with the program I'm doing. She made sense so I trusted what she said and decided to be patient and give this a try as I'm not very savvy on computers.

I got answers about the ads and how they work and understood a bit more about the process and results I could expect, it was nothing grand, but she explained the combination of the services is what gets me the results and I wanted more internet google traffic. My business is mostly referrals and word of mouth. I was fine with the new expectation and would give it a try for the 12 months and I would get the best results for the long term of the business, which was fine with how she explained the numbers and science of Google.

She was very patient as I was very upset and lost with the whole process so far, she did have to deal with my frustration but she was very empathetic about why. She said to wait for my appointment with kathy to see what they can do in the legal department because she could only do so much. So I waited for Kathy to call. Crickets crickets crickets, this was the last appointment with the legal department and was missed this week AGAIN!!!, after rescheduling for nearly a month now.

I have been patient and understanding, but this is my last resort and I have been more than fair and patient. I no longer want to speak to anyone at the company, just to be put on hold, not called or plain ignored or lied to about appointments that never happen or have my time wasted on crickets. I will simply dispute charges and charge back my funds. SCAM, fraudulent company. Lost a good customer. I am not very tech savy but I know when I'm getting swindled. I'm old not stupid.