• Report:  #1522361

Complaint Review: Plumbing Nerds - Naples Florida

Reported By:
Melissa - Naples, Florida, United States
Sat, November 05, 2022

Plumbing Nerds
Naples, Florida, United States
Plumber , Plumbing
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We called this company and they sent somebody out, however they didn't resolve the issue. They tried their snake, this didn't resolve the issue, they took a deposit of $500 to do the water jet the next day, this they guaranteed to fix our issue, it did not. Their guy let water run over our hardwood floors and put towels down, the towels were wet and now the seams have spread on our floor. We called to get our money back because after two days it was apparent they couldn't get the job done, the manager said they would give the money back, but instead took out the additional $500. So, in addition to them lying about giving our money back, they ruined our floor. The guy came over a two day period of time, never showing up when they said he would be here. Our kitchen was left in shambles because of this company. Then they fraudulently took $501 more out of our account. The $1001 is a small price compared to the floor we now will have to replace! We are considering suing.

We called a different plumber the next day, he resolved the issue, without any drama. The company we called was Mike's Plumbing, he used an old-fashioned snake, resolved our issue within 2 hours, but more importantly knew what he was doing.  

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