- Report: #1421599
Complaint Review: Pep Boys of Philadelpha #20 - Philadelphia Pennsylvania
Reported By:
Woman with toddler -
Cheltenham, Pennsylvania, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Pep Boys of Philadelpha #20
9880 Roosevelt Blvd Philadelphia, 19115 Pennsylvania, United States
Phone:
2156771810
Web:
N/A
Categories:
Business Rating:
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Pep Boys of Philadelpha #20 Run the other direction and don't go to Pep Boys damage my car to gain Profit Philadelphia Pennsylvania
I went in to Pep Boys to get an high mileage oil change and two head light replacements on Dec 29 2017. I stayed at Pep Boys while work was being done. I see the mechanic come bring my keys and order form to the customer services cashier nearly hours later. The cashier gives me my paperwork and receipt and my keys to my car. I drive to my son's day care and back home on Dec 29 2017. On Jan 2 I drive out to drop off my son to day care the oil change light comes on I call Pep Boys and ask why is it coming on as I just got the oil change the gentle men says that it just needs to be reset I tell him something isn't right my car isnt driving right and the oil change light is on but it was off when I got my car back from Pep Boys on Dec 29. I drive 2 miles and the car stole oil change light is still present and my car won't start.
I call Pep Boys and tell them my car won't start and they were the only place that services my car and my car shouldn't have broke down. I get my car towed to Pep Boys so they can look at it and they shared that I had an oil leak and that's why my car won't start and it needs a main seal and that they didn't cause the damage to my car. According to my service order receipt under the comments section there didn t state that I had an oil leak on Dec 29 2017 and nor did the Pep Boys rep advise me that I have a leak and I shouldn't drive my car nor perform the oil change until I fix the leak.
According to Pep Boys mechanic Mohammed he wrote that my car leak in the service order and that he is not allowed to talk to customers that it's the cashier job to talk to customers. Well the cashier didn t share with me that there was oil leak. Pep Boys refused assume responsibility and wouldn't work on my car. I got my car towed to another Auto Shop and the mechanic shared that my engine is damage due to me driving the car with oil leak and it will cause over 2300 for a chevy engine. It is nearly 10 degree weather and my means of transportation is stripped away from me. I have to take transportation until Pep Boys assumes responsibility and pay for the damages.
If I was told I needed to repair the oil leak on Dec 29 I wouldn't never got the oil change I would never drove my car off Pep Boys lot had I been informed. Pep Boys is a for profit shop and profits on women ignorance toward cars. I don't recommend anyone to go to Pep Boys. I called the manager John he doesn't want to assume responsibility and didn t want to rectify the harm they caused. The negligence of the cashier failing to notify me of the oil leak. To the mechanic who never spoke up and try to talk to the cashier I'm sharing that I would need to repair the leak before performing the oil change. I report Pep Boys to district manager no call back.
