;
  • Report:  #1282022

Complaint Review: pep boys - parrish Florida

Reported By:
Steve T. - Parrish, Florida, USA
Submitted:
Updated:

pep boys
2303 Cortez Rd parrish, 34207 Florida, USA
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?

Just made my first (and last) visit to PepBoys auto repair in Bradenton, Florida.  The purpose was to swap out the original equipment headlight bulbs for higher performance bulbs.  Cost of the bulbs were $59 and estimated labor was $118 (1 hour).

Dropped the car off and walked over to an adjoining restaurant for breakfast.  PepBoys called 20 min later.  All Finished.

When I went back to pay, the total charge was $188.  I asked why the labor was so high as it didn't take more than 20 minutes to complete the entire job.  He asked if I wanted a "less skilled" mechanic to complete the task as it would have taken them about 1 hour.  How ridiculous.  I asked to be treated fairly and he knocked $10 off.  Never mentioned the $16 "shop fee" added on.  This place is a total ripoff. 

Now that I see the details of the charge, it gets worse...

Remove and replace headlamp   $89.60

Remove and Replace headlamp   $11.20

Shop Fee  $16.06

Headlamp bulbs  $59.99

Total (after customer courtesy discount of $8.96)   $178.81

 

Will never return.



1 Updates & Rebuttals

contacted by PepBoys

#2Author of original report

Wed, March 23, 2016

About 2 weeks after I posted this report, PepBoys called and explained why I was charged based on the estimated labor hours.  The actual work took less than 20 minutes but was charged 1 hour labor.  Pepboys said it was a "standard practice throughout the auto industry". 

He then offered a $20 refund which I refused then a $40 refund and said he would mail me the refund. 

Of course, never saw any refund.  Just another deception and final proof never to return. 

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//