- Report: #1518163
Complaint Review: Pense Nursey (Berry Farm) - Mountainburg AR
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Author Not Confirmed
Why?
Pense Nursey (Berry Farm)
P.O. Box 449 Mountainburg, 72946 AR, United States
Phone:
(479) 369-2494
Web:
https://penseberryfarm.com/
Categories:
Business Rating:
(1)
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Pense Nursey (Berry Farm) Pense Berry Farm, Pense Nursey, Huge order of plants was a huge disaster! Mountainburg AR
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I'm sorry to have to do this but I emailed and a week went by so I emailed again. Still no reply.
I ordered $4,600 for a pre-sold fundraiser (taking payment then ordering from Pense). I had requested it be shipped 4/4-8 prior to ordering to coordinate with other vendors. My order shipped 4/11-13.
The Honey Berry plants arrived in the poorest condition; pots were crushed, dirt spilled out, plants were mangled, one plant was broken off, some were missing all their leaves, one pot was only dirt (no roots or plant!), and several were bent and crimped at the base of the plant. We received the most complaints about the Honey Berries and had to issue many refunds.
The Blueberry plants were packed on their sides and layered pot-over-neighboring-plant, resulting in damage to every plant ordered, mostly missing leaves and snapped off branches.
The Grapevines, Blackberry and Raspberry canes, Currants, and Elderberries were in slimy bundles and poorly marked. Several had no species or variety written on them at all. We were able to identify them only through a process of elimination. A few of the Elderberry trees were a twig with no root ball. There were some extra Elderberries so we were able to fill all the orders.
We were short one Fig tree, one Fig was only an 8" stick with no roots at all, and another was 2" of stick with a root ball. They were all bundled together so the stick did not break off the 2" stick with roots. We were forced to offer more discounts for the Fig trees.
The reviews before I ordered 1/2022 were mostly positive. The prices were great but the packing for shipping and product received has been very disappointing. Sadly, we could easily grow this fundraiser but it doesn't seem Pense wants our repeat business since no one replied to my email attempts to address my issues with the plants received.
