- Report: #1520720
Complaint Review: Palette Cakes - Antelope CA
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Author Confirmed
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Palette Cakes
Antelope, CA, United States
Phone:
916-660-3747
Web:
Palettecakes.com
Categories:
Business Rating:
(2)
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Palette Cakes Kellie Velasquez We order a cake for our wedding and chose a cake design from her own website during our consult. Kellie instead had decided to make her own creation without our consent. She provided an inedible cake and refused to refund us any money for the troubles she put us through the night before our wedding. Antelope CA
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We had first discovered palettecakes through a wedding website. When my fiancé and I viewed her website, the owner had a cake design that we really liked. So naturally we went with this company because we thought that was her original design. We had the consultation and were very clear on what we wanted for the cake.
We only sent her ONE cake design. After discussing the design, she suggested a few additions to the cake and then followed up with us with a sketch showing the additions. Little did we know that this sketch of a plain cake with only a couple of flowers on it would be her final design and there would be nothing more consulted to us.
Kellie never gave us a final call to finalize the cake design. She provided no details or pictures on what would be the final look. It wasn't until 1pm (a day before our wedding) that we saw the cake when it was delivered. We were very taken aback by the design as it was NOTHING like we had discussed.
She argued with us about the design and refused to admit that she had made a cake we didn't ask for. She did reluctantly take back the cake to correct her mistake. I had sent her a text message asking her to please take a photo of the cake before she delivers again. This was ignored.
This is the cake we ordered for our wedding
At 9pm that night, she delivered the cake with a new design that we had absolutely never once discussed. Before this second attempt was even worked on, we had made it very clear on what design we wanted. She knowingly ignored our discussion and made a new design once again, without our approval. We had no choice but to take the cake because my wedding was the next day!!
First attempt cake that was delivered
The taste of the cake was also so inconsistent that the guests couldn't tell what they were eating. When we had a bite ourselves, it tasted so bland and dry. We contacted her to resolve this issue but instead she was highly unprofessional and lacked empathy for our situation.
She would not admit her mistakes. We never asked for a full refund, only a partial for the inconvenience she caused us. We were then met with accusations that we are trying to con her. All we wanted was the cake that we asked for and agreed upon and for her to make things right. Avoid this company!!!
This is the cake we wanted from her own website
Second attempt cake we recieved
