- Report: #119691
Complaint Review: Palace Resorts - Miami Florida
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Palace Resorts
palaceresorts.com Miami, Florida, U.S.A.
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Palace Resorts high-pressure, tour and sales pitch. Rip-off! Cancun Mexico
We visited The Palace Resorts in Cancun, Mexico. The "Welcome" tour and "Welcome" party are actually high-pressure sales pitches. They kept bringing more and more salesmen to our table, It was extremely uncomfortable! After 3 hours (losing our valuable beach time) we succumed and signed up.
As it turns out, we paid $12,500 for a membership that gets us a discount of about $80.00 a week on our future stays. I won't even live long enough to recoup that!! The reservations agents are horrible to deal with, and are great at playing dumb about rates and availablity. I wish I could get my money back!
Janice
Concord, Ohio
U.S.A.
As it turns out, we paid $12,500 for a membership that gets us a discount of about $80.00 a week on our future stays. I won't even live long enough to recoup that!! The reservations agents are horrible to deal with, and are great at playing dumb about rates and availablity. I wish I could get my money back!
Janice
Concord, Ohio
U.S.A.
1 Updates & Rebuttals
ThomasR
Dallas,Texas,
Palace Resort Timeshare Scam
#2Consumer Comment
Mon, August 26, 2013
A little about Palace. I bought a Palace timeshare membership 10 years ago and not long after my sister bought one as well. We actually have marketed our weeks over the internet fair success and feel we've come out pretty well. However, lately I've been getting a very bad feeling about Palace. They have made fraudulent charges on our guests credit cards. One guest was charged twice. Another called to cancel her reservation and instead of processing a REFUND, they charged her credit card again.
Getting resolutions to these problems can take MONTHS. We're still fighting a charge that was made in January. Recently I had someone who called to cancel their reservation and the guest was told Palace will not refund their money. Palace has always had a refund policy, but evidently they have changed it and not advised members. I'm wondering if Palace is nothing but a house of cards about to fall in. Terrible way to treat your members!
