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los angeles,#2UPDATE Employee
Thu, January 23, 2003
Dear customer, as an sbc employee service rep im a little confused with this story if you requested to have the service disconnected you should have gotten an confirmation number,second if you requested to have the service disconnected there would have been notes we hold notes in our systems for over a 7year period of time,and third you should have spoke to a manager it is the customer responsibilty to make sure he gets a confirmation number and letter t advise him of his service being shut down as a rep i have ran into this several times and were the customer has never called i just believe you need to call and speak to a supervisor to clear the matter up and good luck to you as long as there are notes to support what your saying you should be entitled to a credit