Nathan
Merced,#2UPDATE EX-employee responds
Fri, January 31, 2003
I used to be an Employee of Pacific Bell Wireless for about 1 year. As a previouse employee, I know exactly what you are going through. I was forced by my superiors to screw the customer on a daily basis. Basically we were to take a stern attitude and pretty much say "no its not our problem, just give us money" to every customer with a problem, which by the way was usually created by Pacific Bell Wireless. I still don't understand why customers didn't get their bills on time, but I wouldn't put it past the billing department to totally disregard the dates in which they are sending them out. We were never to give ANY leighway with the customer. I hated working for that money hungry evil company. I was soo stressed by my superiors to screw customers left and right that I eventually became physically ill and had to take a few sick days off to go to the doctor for stress. The Doctor stated that I am not the only patient that he has had from Pacific Bell Wireless due to stress. I was then fired for taking more than 3 sick days off. (we only recieved 3 sick days a year at that time.) By the way, the address to the call center (Which we are never to give out as employees for fear of customer retaliation) is: 1910 Customer Care Way, Atwater, Ca. 95301. Recently they were taken over by Cingular Wireless, and apparently word is that things have gotten alot better, except for the policies on screwing customers. I say to everyone CHOOSE ANOTHER WIRELESS PROVIDER FOR YOUR OWN SANITY AND BANK ACCOUNT. There coverage isn't that great anyway considering the alternative. I hope with this rebuttle I helped save at least one consumer from the mistake of trying to do business with this company.