Complaint Review: Overstock.com - Midvale Utah

LG Live Chat

Today at 03:09 PM

Alison has joined

Today at 03:09 PM

 

Hello Haymer, how can I help you today?

Today at 03:10 PM

I have requested service but no response

Today at 03:10 PM

 

May I know what product is this for?

Today at 03:13 PM

 

Are you still connected?

Today at 03:14 PM

Yes

Today at 03:14 PM

 

May I know what product is this for?

Today at 03:14 PM

Microwave

Today at 03:14 PM

 

Hi, it seems like you are misrouted to the washer group but let me go ahead and connect you over to the correct support, thank you

Today at 03:15 PM

L

K thanks

Today at 03:15 PM

Alison is transferring engagement to agent Sherryl

Alison has exited

Sherryl has joined

Today at 03:15 PM

 

Hi

 

How long have you owned the unit?

Today at 03:16 PM

Can u send me to the microwave department customer service I need a a repair person

May 3, 2020

Today at 03:18 PM

Is when it was delivered 04/06/2020

Today at 03:19 PM

 

let me check your records here

 

do you have the model and serial number?

Today at 03:20 PM

LSMC3086ST

Today at 03:21 PM

GPO1232360

Today at 03:21 PM

 

Serial numbers usually begin with three numbers followed by 4 letters then a series of numbers. 

Today at 03:23 PM

That's all I have

Today at 03:24 PM

 

Are you infront of the unit? We need the serial number to complete the request

 

The  serial numbers are located on the cabinet behind the door. To see it, open the door and look around the cavity opening.

Today at 03:25 PM

Yes

Let me check

Today at 03:26 PM

 

alright

Today at 03:27 PM

Haymer has successfully uploaded 15923464067192810978191995790961.jpg

Today at 03:27 PM

How do u look behind the door

Today at 03:29 PM

Is this the microwave department

Today at 03:31 PM

 

is it open or closed box unit?

Today at 03:31 PM

Haymer has successfully uploaded 15923465618872362392570707372989.jpg

Today at 03:31 PM

Is this the microwave department

Today at 03:31 PM

 

yes

 

appliances department

Today at 03:32 PM

So I send u a pic of the feon of the unit. I dont know where to find the serial number. Can u help

Is there a microwave department

Today at 03:33 PM

 

it's only on the cabinet behind the door.

 

or check at the back of the unit

Today at 03:33 PM

Is there a separate department  just for the microwave?

Today at 03:34 PM

 

no

 

is it a refurbished unit?

Today at 03:35 PM

Ok so how do I find the serial number. I feel like the serial number is holding me back from getting a repair service out to fix the microwave

Today at 03:35 PM

 

is it a refurbished unit?

Today at 03:36 PM

 

do you see any sticker on the unit?

 

anywhere in the unit?

Today at 03:36 PM

Just the numbers I gave you

Today at 03:37 PM

 

that means your unit doesn;t have serial number

Today at 03:39 PM

What does that mean

Today at 03:40 PM

 

do you have sales receipt?

Today at 03:40 PM

All appliances have a serial number

Today at 03:41 PM

I dont understand no serial  number.  I have the emails from where I bought the item

Today at 03:42 PM

So what is the 2 numbers I gave you

Today at 03:42 PM

 

can i have your sales receipt?

 

if no serial number unt could be refurbished

Today at 03:43 PM

Ok what does that mean?if no serial number unt could be refurbished

Today at 03:45 PM

 

that means there's no warranty in the unit, it's not lg brand new

 

I'll be providing you an expert Authorized Service Centers located in your area. All you need to do is to contact them directly and they are the one will set up a service call for you. I'll be providing you at least 3 so you will have an option to call. 

 

Can I have your zipcode?

Today at 03:47 PM

Let me read hold please

95961

Today at 03:49 PM

So are you saying they did not sale me a lg Microwave?. Cause it has the lg logo on it?

Today at 03:51 PM

 

(S)Prestige Appliance Inc 916-577-1927, (S)Eugene Boss Jr dba Forrest TV & Appliance Repair 530-272-1835 and (S6)Abbas Kianfar dba A & K Appliance 916-889-9044

Some products may be sold as refurbished items. This means that a defective unit was purchased and repaired by a third party company and then resold.

Some refurbished products are covered under a one year manufacturer's refurbished warranty. To qualify for this one year manufacturer's refurbished warranty, the refurbished model must be a U.S. model and still have both the LG Model Number and LG Serial Number. If either the model or serial number are not an LG formatted serial number, then any warranty expressed at time of purchase is through the dealer and not the manufacturer.