- Report: #1459617
Complaint Review: OnStar - Nationwide
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OnStar
Nationwide, United States
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OnStar OnStar is bad for consumers AND dealers
As a hardworking employee of a GM Dealership, I have learned first-hand how bad GM OnStar can be. I have heard the customer complaints of repeated charges and cancellations not being completed, and that saddens me greatly - but they also want to put US, the dealer, in the position to do as we're told or they won't pay us. How would you like to find out that you busted your butt being upfront and honest and readily available to assist a hardworking, repeat customer that you care about only to find out that OnStar decided they aren't going to pay you?
They want us to force our customers to download the OnStar app or they won't pay us. If the customer doesn't have a smartphone and CAN'T download the app, they won't pay us. If the customer doesn't hand over their credit card information to OnStar to keep on file, they won't pay us.
My salesmen are losing upwards of $1,000 a month - that's income they have earned - that's income they rely on to take care of their families. These guys block off 2 to 3 hours of their day to do a proper delivery... to go over the operation and options on the vehicle... to answer any questions the customer has... to address any concerns the customer has...
I'm sorry, but we aren't your run of the mill puppets, OnStar. We were trained to be the face of the new GM. We were trained to care about our customers the way we care about our families, and we do. By the looks of all the unhappy people on Ripoff Report, I don't feel like I need to say more.
My advice to consumers is to complain to GM. Please don't take it out on the dealership or your salesperson - we are under the same pressure and I'm sad it has turned out to be this way.
