- Report: #1449501
Complaint Review: OneVanilla Mastercard - Internet
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Author Confirmed
Why?
OneVanilla Mastercard
Internet, United States
Phone:
1-877-770-6408
Web:
Onevanilla.com
Categories:
Business Rating:
(0)
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OneVanilla Mastercard Checked gift card balance and it was gone
On June 28, 2018, I purchased a OneVanilla MasterCard at my local Walmart for $222.95 to purchase items on line. Reading the literature it said to wait 24 hours to make purchases. This is the electronic age so returning home I decided to check if my card deposit was posted. Logging in using the card number, exp date and cvv number I noticed that there was a charge to Amazon for $1.00.
I called Amazon to check on the charge and there was none posted. Called OneVanilla and asked about the charge. The customer support person was not able to help. She asked if I may have logged onto another site by mistake, I still had the webpage open and read the address off to her. She told me that OneVanilla would refund me the $1.00 but it would take at least 24hrs.
Something didn’t feel right to me so I logged on to OneVanilla and was surprised to see within 30 minutes two purchases (Ikea & Sams Club) wiping out the card with the exception of $9.93. I am going to call OneVanilla customer service tomorrow but I don’t expect to get anywhere. Beware this is a SCAM.
