• Report:  #1515226

Complaint Review: Oak & Hearth - Santa Ana California

Reported By:
Terry - Fairfield, Washington, United States

Oak & Hearth
Orange County Santa Ana, 91716-0519 California, United States
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I ordered a metal brush head for my weed eater and at checkout there's an option for "PRIORITY PROCESSING" which I checked.

Unknown to me what this meant is a $12.74 charge MONTHLY for "membership" in the organization which would give you a certain percentage off of select items and priority shipping on any further orders.

They did not specify the monthly charge or if they did if was hidden WAY DOWN in the small print. It has taken me 5 months to get them to stop taking money from my credit card and I finally had to go to the bank and cancel my card. The Better Business Bureau has given them an "F" rating and all the complaints are the same as mine, continual charges without knowingly giving consent, then having a difficult time getting it cancelled or a refund.

I hope someone else may learn from my costly mistake as I called for a refund and they might as well of laughed in my face!

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