Complaint Review: My Business Venture TRUSTED Business | Verified Safe™…businesses consumers can trust. MyBusinessVenture (MBV) is a nationwide technology service company with over with over 23 years’ experience in the field. MBV specializes in providing websites shopping carts credit card processing secure payment gateways strategic marketing campaigns custom logos and social media programs for entrepreneurs operating successful businesses. - NY NY

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to My Business Venture for its full commitment to quality customer service.

Ripoff Report's discussions with My Business Venture have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. My Business Venture listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Management team has informed us that their philosophy is that their clients success is at the heart of their business. As a company that started out of a 2-bedroom apartment with a $100 investment, MBV understands how tough it is to start a successful home-based business. By putting our customers first and educating them on how to become successful entrepreneurs, we set them up for long term success with our program or any other they business they may start in the future. By partnering with My Business Venture, you receive a lot more than just a website, shopping cart, and payment gateway. You gain a partner who values you as a customer and works hard to put you in a position to be a successful client. MBV is the top choice of many people considering a home based online business. In addition to working with our clients, we are committed to making a difference in our communities and giving back to those less fortunate. Our CEO has been regularly featured on TV, Radio, and speaking to college students about following their dreams and inspiring them to think big.

One of the things Ripoff Report was impressed with in the course of its review of My Business Venture is that the company truly wants to provide their clients with the best possible experience. MBV is very transparent and communicates all aspects of their products and services in an effective manner. We are very pleased with the responsiveness the whole team at My Business Venture has shown. They are serious about meeting commitments and delivering on their promises.



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Thomas Stridiron during an onsite inspection held by a third-party verification company with no biases towards My Business Venture.

My Business Venture is a company dedicated to helping their clients start online businesses. They offer a wide array of services to ensure that their clients are able to build the business of their dreams. Thomas Stridiron stated the following about his company, "we also help them create logos, social media, train them, and basically help people start a home-based business. So, if someone was interested in starting a business we advertise on different franchise websites."

Leads for My Business Venture are primarily obtained through franchise portals, "franchise portals are places where people go to look at starting a franchise or a home-based business. And our opportunity is listed on there and if someone is interested they read all about our company and they fill out a form and we would contact them from that and go over our program and see if they were interested. But we do not do any cold calling we only respond to people who have requested information after viewing all of our information." Mr. Stridiron proceeded to go through the sales and services process for his clients, "We have them sign and initial disclosure forms stating that this is their business you may make no money. So, we try to look and see which people are good potential fits for us and if they are and they understand it will take work and with our assistance then we will usually move ahead. But we do turn away a lot of clients because we do not feel that they are going to be a good fit and they may not be successful with the program.

Typically, what happens from there the person we go through the different packages we have and explain and show them everything and what the websites look like and things like that. If they say this sounds like something I am interested in, we take their information we then send them over agreements to sign electronically. We go through the agreements that they have to initial by, the disclosures forms that they have to sign for what their investment will be. After that they also have to send us over a check, so we can set them up for credit card processing, a copy of their driver’s license so we can verify that they are actually them, and then even after they sign and do all of that stuff they have 3 full business days not counting the day they sign or weekends should they decide they do not want to do it. We do not want to work with people if they are not 100% sure that they are going to give us their main effort. Starting up a business is difficult and if someone goes into it and they are not sure their chance of success will be very low. You want to make sure that they are 100% on board. Very rarely will we sign someone up the first time we speak to them. We prefer they take a couple days to read through the information to make sure this is really something they want to do."





CUSTOMER CARE & COMPLAINT RESOLUTION – MY BUSINESS VENTURE

Mr. Stridiron was asked to describe how My Business Venture escalates client's complaints and concerns. Mr. Stridiron stated, "the first thing that we do is we actually have a quality assurance team that we started about a year ago. What they do is once a client is up and running about 2 or 3 weeks in that is usually when they have most of their questions. They will call them...It's a different point of contact other than just their consultant. We then email them a bunch of information...people they can call if they need anything. We basically say if anything arises and you are not getting assistance whatever the case is I am the liaison to make sure you are getting that assistance. So that is one thing we have done that has been super super huge. Another thing we have done is we have a trainer that….95% of our clients their packages come with a one on one training that will explain how to be a business owner, best tips to be a business owner, and what they should be practicing. That has been huge. And just having live people has always been our thing. So, if someone calls up and says Help I don’t know what I am doing... you don’t want a voicemail and then nobody calls you back. All those little things have been huge for us. Even though we have grown our complaints have shrunk."

When asked to comment on complaints posted on Ripoff Report's website Mr. Stridiron stated the following, "a person signed up with us and about a month or two, later his wife did not want him to sign up and went online to disparage our company just to get his money back. He contacted us and told us he didn’t do this his wife did and he wanted to continue to work with us. They actually put a retraction on there and said that this was never supposed to happen, and he apologized to my business venture. They have done everything they were supposed to do, and it is pretty much settled. The second one was on there was someone who said they took my money and I signed a buyer's right to cancel. Well, they signed it, but they did not give us a chance to refund their money. It takes 2 to 3 days to refund. They were fully refunded, and we did not even know they were there. That person was never technically a customer. The third one there is not a lot of information, so I am not sure who it even is. There is no name or anything. And the 4th one is a recent customer who we actually just spoke to yesterday and is now happy and we are going to provide additional services. She was upset about something she didn’t understand, or a fee and we are helping her and giving her 90 days of free service. We pretty much have them all taken care of." In order to assure future and current clients My Business Venture as an A+ rating with the BBB.

My Business Venture is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Stridiron stated the following, "We are happy to be a part of it because it is going to help us and it is going to help our customers. Again, whether or not we have had reports on there we have been doing that but being an official part of that will help us and give us a bit of credibility. If people look us up 95% of it will be good but if a person reads just one or two things that are negative it puts a little bit of doubt in their mind. Being a part of the program, we feel is going to assist us and people can see hey these people are going above and beyond that if there is a challenge they will rectify it."





MY BUSINESS VENTURE – STATEMENT FROM THE CEO – THOMAS STRIDIRON

" At My Business Venture, we pride ourselves at helping our customers realize their dreams. The idea of being a business owner and operating your own successful company is something that most people can only hope to achieve. We have been able to create a comprehensive blue print for success over the years and with some hard work and dedication, there is no reason you cannot be our next success story. Having started this business years ago living in an apartment with a $100 investment, I know what it takes to to be successful. Let our knowledge and expertise help you speed up the learning curve and give you the best chance at reaching your financial goals. We look forward to earning your business.

My Business Venture's team is proficient in every aspect of helping you succeed in your home based website business. My Business Venture takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Working at My Business Venture is a dream job. Not only do I get to work in a great and exciting environment, I get to help people and inspire them to reach their goals of being a successful business owner. Our company culture is one that is focused on the customers, our community, and constantly striving to be better than we were the day before. I am so very fortunate to work for such an incredible company and wake up every day excited to get to work and help our customers!"

Ripoff Report was pleased to learn that My Business Venture's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM MY BUSINESS VENTURE

My Business Venture recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, My Business Venture has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with the MBV Management Team, Ripoff Report is convinced that My Business Venture is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that My Business Venture meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------------------------------------------------------