- Report: #1231402
Complaint Review: Monisha J - Internet
-
Author Confirmed
Why?
Monisha J
Internet, USA
Phone:
+919890208701
Web:
f. no. 210, cheltenham court,
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Monisha J MIJ Spirit Airlines...Nobody knows whats going on las vegas Internet
Report Attachments
I booked two tickets with Spirit Airlines to fly from Las Vegas to LAX.
Spirit Flight No 719
Date: May 9th, 2015.
As I was doing my online check in a message displayed that the flight was delayed and instead of departure at 7:55pm , it was going to be at 8:41pm.
I called up the customer service just to reconfirm and was given the same message.
But when I reached the airport, to my utter shock and fright, I saw on the display TV that it was on time ie: 7:55pm. I was about to have a panic attack. As per the original time we were to board the plane at 7:10 pm and it was 7:05 pm at the security check in [TSA]. I was more in a rush to board the plane, hence, decided to just head to the TSA check rather than waste my time on seeing whether my trolley requires to be bag checked in or not. I just pit it in the fitting box they have & I removed it and was quickly on my way to the boarding gate.
Being a visitor in US, I was travelling with my daughter and I didn't want her to get troubled and all worked by telling her what was really going on.
As we walked towards the gate B23 as mentioned in my boarding pass, I kept a smiling face. But in reality, I could hear my heart beat so fast. I almost felt as though it was going to stop any time.
Thankfully, I soon reached the area near gates B 23 and 24. Just to confirm. .. ONCE AGAIN, I asked the lady standing at the kiosk, about the confusion regarding the time and the boarding gate and she told me that its gaye B24 and flight is on time.
When I looked at the boarding gate... There was no plane there. Some how, I just calmed myself and walked up to gate B24 to check. The flight scheduled for departure from that gate was for Dallas.
Just adjacent to gate B 24 was B 23 and the display TV said its for LA and the flight has been delayed.
I informed my friend in LA about the flight status and she told me that according to her information its on time.
Suddenly, I hear that my flight is boarding.
At the boarding gate, I was told that I had to pay $100 for my trolley bag!!! Really!!! Had all the time confusion not happened, I would have had it all settled well in time.
What was supposed to be a fun and a nostalgic trip started on such a bad and an ugly note and costed me over $200!!!
So much of confusion and last minute changes. Does Spirit Airlines understand how much of discomfort and stress it caused?
