• Report:  #1519077

Complaint Review: Miracle Ear @ 5737 Youree Dr Shreveport - Shreveport Louisiana

Reported By:
DED - Coushatta, La, United States

Miracle Ear @ 5737 Youree Dr Shreveport
5737 Youree Dr. Shreveport, 71105 Louisiana, United States
(318) 800-9474
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My mother 81 yrs went to see about hearing aids they advertised of course she couldn't get them the cheap pair because they claim that she had too much loss for those. Went to next ones which were like $3500 which is more than she can afford on fixed income and why she has not had any before due to ins. not covering, he fitted them and adjusted but they kept squealing and beeping everytime she turned her head and they had no way to control the volumn which were too loud and heard too much like dogs nails on the tile. Went back in 2 weeks as they requested and he put his salesman pitch of how the company was going to upgrade them and eat the cost. Before we even knew what this was all about he was making molds of her ears and still trying to sell us on this.  they come in and they tried to adjust them but were still not right and was sent home for her to try them for a while. After 2 weeks go back and we were dead set to return them because after 2 months nearly and this being a 4 th trip to see about them with gas prices so high and an hour trip one way not too mention it just being hard for my mother making these trips with nothing changing or improving with the hearing aids it doesn't make sense to keep going but NO he absolutely REFUSED to take them back stating she was unwilling to let him try and fit better for her. All in all if she had the 30 return would expire (which will this week and this was last Thrus.) because they would set the next appt for 2 weeks past return time. He became aggitated and kept repeating same things over and over throwing blame back at her for not being coperative with him.   He never admitted they failed to fully inform or inform her about the newest one or install app to control volume (claimed that came later???). Our first visit was quick and rushed in and out in under 30 min. He was in and out of room many times and brought paper work in to sign for loan (we weren't aware of all this not being affiliated with Miracle Ear) he pointed to where to sign and his assistant comes in saying his next client is waiting therefore feeling rushed and him pointing to sign it was but not read... our fault for assuming he was trying to help her out because he seemed so nice but that changed when we tried to return because he was very rude and combative when we tried even talk about returning them!! Now my mother has called customer service on there main website to get that she should go back they're sure he would work with her. So in other words not return them because he definately said he would not take them back I recorded this and seemed to just piss him off more he also said he wouldn't talk with me anymore or me talking to him because I said "my a*s" in a statement yes my bad again but at least I didn't call him one!! We will not set foot in his office or talk to him again by the way he also runs the one In Bossier City too. Now what do you do when you try to return and they refuse to take them back before the 30 day return time frame?????????????? 

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