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  • Report:  #1514619

Complaint Review: Merkury Innovations - New York NY

Reported By:
Tiamariacat - New Haven, CT, United States
Submitted:
Updated:

Merkury Innovations
45 Broadway Suite 350 New York, 1006 NY, United States
Phone:
888-232-3143
Web:
https://mygeeni.com/
Tell us has your experience with this business or person been good? What's this?

I purchased 4 cameras & cloud video service for 2 - $19.99 per year for EACH camera. One camera went down after 4 months due to a router reboot ( stuff happens)  and they refused to reconnect service.  They asked me to pay AGAIN.  I advised that they reconnected it at no c harge aftern it went down last time.  I explained that things happen & cameras do not always stay connected if something goes awry with internet service.  ( service outage, router re-boot etc).   The last time this happened they reconected with no problem. This time they refused.

I advised that I am only getting 4 month of a 1 year subscription & they should credit for 8 months of no service.  If they end service after cameras go offline, then that is NOT full disclosure or honoring the 1 year subscription.  I was advised that i would have to pay again.  This is an outright RIP-OFF!

I will NEVER buy any of their products again and do not recommend that anyone else purchase their products  either.

Customer service has been degrading severly over the years , but to REFUSE to honor your product offering & to OUTRIGHT RIP OFF YOUR CUSTOMERS is absolutely deplorable.

DO NOT BUY THIS COMPANY'S PRODUCT OR SERVICES. 



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