- Report: #1511655
Complaint Review: MARK THOMAS FURNITURE - SANTA CLARA CALIFORNIA
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Author Confirmed
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MARK THOMAS FURNITURE
1231 COMSTOCK STREET -SANTA CLARA SANTA CLARA, 95054 CALIFORNIA, United States
Phone:
408-727-3772
Web:
www.markthomashome.com
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MARK THOMAS FURNITURE EASTERN FURNITURE CO- SANTA CLARA CA CHARGED VISA $5945.31 *FAILURE TO DELIVER & DEFECTIVE CHAIR SANTA CLARA CALIFORNIA
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Avoid this Company: I found Mark Thomas & Kimberly Parsons (Sales)She informed me the Company had 2 Leather Chairs like I wanted on Back Order. They would arrive on July 22,2021. I could have those when they arrived- *charged 1/2 down* $3375. (Visa) Kimberly sent receipt & it had "NO REFUND--NO RETURNS". I called & told her to remove that Stamp because I was not ordering Floor Samples or Defective Merchandise. *Nor a Flea Market. *She talked to Mark (per Kimberly) & removed it. * July 22 arrived & no Chairs -Kimberly said-chairs to arrive in Sept. Oct. or ?
Kimberly proceeds to sell me another Chair for $2570.31. The Chair was sent out & it was Power & a Defective Chair. I complained to Kimberly within 3 Business days --the Chair was defective & I wanted to return it. Kimberly ignored emails & delayed process of Chair. Finally-Kimberly had it Picked up & repaired* informed her-I was not Happy* Failure to deliver & defective Merchandise. Co. has my $ of $3375. & $2570.31. on Visa since June. 19-202. CO. is trying to keep my money $3375. & $2570.31. *I have no Merchandise & they are holding my money VIA Chase Credit Card company
I have sent Letters & Info. Credit still wants more & more info. I want Mark Thomas to refund Monies back to Credit Card . $5945.31 without any Merchandise. M.T. Company is trying to keep Money & they have not delivered on anything. *Consumer Beware! *High Prices & Consumer Deception is high. *Thank You..NR
2 Updates & Rebuttals
Tina
MILPITAS,California,
United States
MARK THOMAS HOME UPDATE.
#2Author of original report
Mon, September 13, 2021
Consumer -Tina * I cancelled this order many times (10 or more)*Yet --I get this message today from Eastern Wholesale--also Mark Thomas Home. Monday-Sept 13 2021 12:55 pm saying they want to deliver my Furniture. (Back ordered since June 28 2021 *What ever is said --falls on deaf Ears) Your two Recliners are here - Please call us to arrange a delivery date at 408-727-3772.
Tina
MILPITAS,California,
United States
AVOID MARK THOMAS FURNITURE UPDATE
#3Author of original report
Wed, September 08, 2021
EMAIL --WHERE KIM PROMISED TO CROSS OUT "AS IS--NO REFUND"..ADMITTED STORE MADE HER MARK HER BOOK! To:Nawana Ross Mon, Sep 6 at 10:14 PM KIMBERLY PROMISED TO CROSS OUT "AS IS" JUNE 20-2021// Questions--- CALL ME--OK--- Recliners.. (TELEPHONE DELETE) To:Nawana Ross Mon, Sep 6 at 10:07 PM ----- Forwarded Message ----- From: Kimberly West
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