- Report: #1521008
Complaint Review: Luxrally Travel -
-
Author Not Confirmed
Why?
Luxrally Travel
United States
Web:
https://luxrallytravel.com/
Categories:
Business Rating:
(1)
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Luxrally Travel LuxRally LLC David Eisen TRAVEL AGENT SCAM
I found out about Luxrally on Youtube. I filled their inquiry form on the website, and was contacted by the CEO David Eisen. He seemed like a decent enough guy on the phone, so I decided to book a trip with them.
We ended up designing a complicated itinerary through South America. The total cost of the itinerary, including private jet charter costs was almost half a million dollars.
Few days before the trip, David contacted me saying that they had made a mistake and accidentally invoiced me too little for the private jet charter and insisted that I wire an additional $100k or the flights would be cancelled without a refund.
I patiently explained to David that I won't be wiring him any money, we had previously discussed and agreed to a specific price. It was too late for him to ask for more. He followed through with his threats and cancelled the flight.
Without the charter flight, I was unable to take advantage of the hotel rooms I had spent hundreds of thousands on. I could've flown commercial to the first part of the trip, but without the charter jet I wouldn't have been able to continue further with the itinerary.
I spent a couple days bugging David Eisen for a refund. He kept telling me how it's all my fault, how I could definitely afford to pay the money, how it was my own stupidity for not paying him that cost me $500k. Eventually he just blocked me and started ghosting me everywhere.
David Eisen and LuxRally Travel stole a bit over $500000 from me, that's half a million dollars.
1 Updates & Rebuttals
David Eisen - LuxRally
Florida,United States
We do not Accept Wires for Jets, nor have we done any private jet transactions through our agency directly.
#2REBUTTAL Owner of company
Wed, September 21, 2022
I am not sure what is driving this fake review, but we do not directly book private jets for clients, nor do we accept wires for them. We refer clients to NetJets, Prive Jets, or WheelsUp who invoice directly to the client, and are large companies that would handle all the logistics of their flights.
We have actually never contracted a private jet for any client, nor have we accepted any wires for them. We also have never planned a trip for anyone named Blair.
Since we do not directly sell this product, nor would we be the one invoicing them, nor do we have a customer under the stated name, we have reason to believe this is coming from a competitor. We wish them luck in their efforts.
