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  • Report:  #1513754

Complaint Review: LUNA CARPET EMPIRE CARPET - NORTHLAKE ILLINOIS

Reported By:
LUNA CARPET RECENT CUSTOMER 2021 - NAPERVILLE , ILLINOIS , United States
Submitted:
Updated:

LUNA CARPET EMPIRE CARPET
333 NORTHWEST AVE. NORTHLAKE, 60164 ILLINOIS, United States
Phone:
(866)586-8149
Web:
EMPIRETODAY.COM. AND LUNA.COM
Tell us has your experience with this business or person been good? What's this?

EMPIRE TODAY CARPET IS LUNA CARPET, THEY DONT GO BY EMPIRE  TODAY ANYMORE BECAUSE OF ALL THE COMPLAINTS, WE MADE A LARGE PURCHASE FOR A PAERTICULAR CARPET AND ON THE DAY OF THE INSTALL THEY SWITCHED THE CARPET AND STATED THAT THE CARPET WE ORDERD WAS NO LONGER AVAILABLE. THE SALES PERSON NEVER INFORMNED US OF THE CARPET CHANGE, INSTEAD PUSHED  A SIMILAR BRAND ON US.

THE INSTALATION HAS BECOPME A NIGHTMARE, FROM CARPET TACS BULGING THROUGH, TOO CARPET BEING CUT TOO SHORT AROUND THE FLOOR VENTS , TOO STAIR CARPET BEING LITERALLY PIECED TOGHTHER , INSTEAD OF USING ONE PIECE. THIS IS GOING ON 6 MONTHS AND WE HAVE NOT STILL HEARD FROM THE COMPANY, WE HAV E SENT PICTURES OF THE INSTALL TO THE SALES REP LARRY KHATIB, WHO BY THE WAY IS A LIER AND A CON, WHO BASICLY TOLD ME THAT I SHOULD SUE THE COMPANY IF I HAVE ANY ISSUES.

RATHER THAN TRY TO FIX THIS ISSUE LUNA CARPET/EMPIRE TODAY KEEP IGNORING MY CALLS AND EMAILS. BUYER BEWARE EMPIRE TODAY/LUNA CARPET, GOOGLE EMPIRE TODAY AND YOU WILL SEE WHY EMPIRE TODAY CHANGED THERE NAME TO LUNA CARPET. BUYER BEWARE ,. YOU WOULD BE BETTER OFF GOING WITH HOME DEPOT OR LOWES, RATHER THAN A COMPANY LIKE EMPIRE TODAY AKA LUNA CARPET.

I SPOKE WITH A REPRESENTITIVE TODAY AND TO NO AVAIL HAS THIS ISSUE BEEN RESOLVEDE THATS WHY I AM TAKING THIS DRASTIC MEASURE TO ASSURE THAT NO OTHER FAMILY GETS SCREWED OUT OF THERE HARD EARNED MONIES.  PLEASE DO NOT DEAL WITH THIS CROOIKED COMPANY. 



3 Updates & Rebuttals

Francois

aurora,
Illinois,
United States
THE FRAUD AND MARY GO ROUND CONTINUES,, BUYER BEWARE DO NOT BY FROM LUNA OR EMPIRE TODAY

#2Author of original report

Mon, November 22, 2021

RECIEVED AN EMAIL FROM A PERSON NAME NELY LOPEZ , SHE SENDS EMAIL STATING THAT I CAN CALL HER ON A DIRECT LINE , WHICH IS (877) 241-5862 , THAT NUMBER LIKE THERE SERVICE IS USELESS. IT GOES TO A CALL CENTER IN TEXAS. IASKED FOR NELY AS INSTRUCTED IN EMAIL, AND I AM BEING TOLD

(I AM CURRENTLY ON THE PHONE  WITH CUSTOMER CARE,)

THAT THEY DONT KNOW A NELY LOPEZ,, POINT PROVEN, JUST SPOKE WITH SOMEONE IN GEORGIA, WHO HAS NO CLUE WHY I AM CALLING EVEN AFTER GIVING THEME THE REFERENCE NYMBER PROVIDED BY NELY LOPEZ,, UM DONE WITH THE GAMES LUNA/EMPIRE TODAY. 


Francois

aurora,
Illinois,
United States
BUYER BEWARE , JUST ANOTHER STALL TACTIC

#3Author of original report

Mon, November 22, 2021

I HAVE CONTACTED YOUR COMPANY ON NUMEROUS OCCASIONS AND THIS IS YOUR ONLY REPONSE. I LEFT MY INFORMATION WITH SEVERAL CUSTOMER SERVICE REPS, AND AS OF THIS DATE, 11 21/21,  I HAVE NOT HEARD FROM NO ONE , SO HOW IS IT THAT YOU CLAIM YOU DO NOT HAVE MY ACCOUNT NUMBER. PLEASE LEAVE YOUR CONTACT NAME AND NUMBER SO I CAN CONTACT YOU, SINCE THIS IS THE ONLY WAY I CAN COMMUNICATE WITH LUNA CARPET, EMPIRE TODAY. YOU HAVE MY EMAIL. YOU HAVE MY PHONE NUMBER,, ???? WHY NO CALL OR EMAIL ,, HOGWASH,, IS WHAT YOU ARE DOING.    


CustomerSupport

Northlake,
United States
Note from Empire

#4UPDATE Employee

Fri, November 19, 2021

Dear customer, we understand your frustration and sincerely apologize for your experience. We're unable to locate the correct account. Please email us at [email protected] with your contact information so we may get in touch with you.

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