They offered to buy my car for a specific price. I confirmed the price multiple times and each time they responded with "yes, that is what we are going to pay you." At NO POINT did anyone say, yes, minus the balance owed on the car. After agreeing to sell them my car for the price they quoted me and after signing the agreement was when they informed me that they would mail me the check once they received the title from the bank. Had this been told in advance, I would have sold my vehicle to another dealership that pays on the spot for vehicles. They were all friendly and enthusiastic and followed up with me several times prior to me bringing them my car. Once I signed the paperwork, they stopped communicating. They did not call me to provide status updates, they did not return my calls when they said they would (except for one gentleman named Juan), and then I observed they had listed my vehicle for sale on their website (BEFORE THEY PAID ME FOR IT).
I had to threaten to report the car stolen in order for them to care enough to call me back. They provided me with a slew of excuses as to why the process was taking upwards of 3 weeks- they blamed the bank on multiple occassions. Ironically, I called the bank AFTER they said it was the bank holding up the process. Guess what the bank told me- they released the title to the DMV several days prior to my inquiry. I then proceeded to go to the DMV website which informed me the title had been released to the company. ALL OF THIS THEY COULD HAVE LEARNED on their own, HAD THEY ANY DESIRE TO DO THE RIGHT THING.
When the funds were finally released they asked me if I would come get the check. I drove to the dealership to pick up the check they had issued, for the amount that I had been told several weeks prior and confirmed multiple times. The check was almost $600 under what was promised. NO ONE, at any point during the process, stated any amount other than the agreed upon sales amount that I was offered.
When I addressed the check amount, I was met with the payoff amount being subtracted from the price to account for the difference. WELL, that is not what they told me, that is NOT what I agreed to and yet that is what they did.
If you want to be taken advantage of, if you want a host of reasons why it is anyones fault other than theirs, then they are the place to shop. If you want an honest dealership, steer clear of the Loyalty brand- they are only loyal to themselves.