• Report:  #1518875

Complaint Review: Lowe's Home Improvement - Potsdam New York

Reported By:
Scott - New York, Moira, United States
Mon, June 06, 2022

Lowe's Home Improvement
61 Country Lane Potsdam, 13676 New York, United States
(315) 268-6960
kitchen appliance, appliance insurance
Tell us has your experience with this business or person been good? What's this?

We purchased a Samsung refrigerator in August 2022.  The ice maker now leaks and Samsung states there are no parts available as the model has been discontinued.  We have spent 2 1/2 months fighting with the Extended Warranty Plan to get the refrigerator replaced. 

They keep wanting to send out the same repair company that has repeatedly stated they were advised by Samsung NO PARTS ARE AVAILABLE.  I would advise anyone asking to save the money and not purchase the extended warranty as they refuse to pay for repairs or in this case replace the refrigerator.

Lowe's should not sell a plan that no one intends to honor.

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