Life Storage in Costa Mesa, California is without question the biggest failure to exist in the self storage industry today. Their website is littered with dozens of lies, promoting their top of the line surviellance equiptment, their secure passcode protected entrances, insane amounts of lighting for safety, and helpful proactive employees who only care about keeping your belongings safe. Lie, Lie, Lie, Lie!
Not one of those promises were kept when I made the unfortunate decision to rent a storage unit with Life Storage. The Costa Mesa location is disgusting, crime ridden, favorite destination of vagrants and homeless drug users. It is the "skid row" of storage facilities. Combined with the bottom of the barrel employees who are lazy, unprofessional, rude, useless human beings.
Before I even received my first bill, I was the victim of commercial commerical burglary. Unfortunately my entire life was in this storage unit: all my sentinmental/irreplaceable items, my hand made/one of a kind art projects, etc. I also had my entire inventory for my online retail business there- all the designer clothing, handbags, shoes, jewelry, high end electronics, art supplies, sports memorabilla, rare/vintage items, all stolen.
I knew the crime must have occurred in a short 12 hour period because I had been at my unit the night before and everything was locked/secured.
After filing a police report, I informed the manager of my loss (valued at almost $10,000) and he didn't offer any assistance or show any signs of concern (he only seemed concerned with taking my money and only offered me my first bill as well as the option to move to a new unit). I requested the video footage from their numerous security cameras for the very short time period (12 hours max) so I can check for my large teal cabinet, my suitcases/storage bins full of stuff assuming they would easily be spotted especially if the crime did occur after hours, but the manager refused and was almost defensive and annoyed when I asked.
Life Storage ignored my calls, emails, and were disrespectful, unprofessional, and completely useless. I had to pay them after all my belongings were stolen from me. The Costa Mesa location had dozens of random people sleeping in cars at night in the pitch black parking lot, with jammed open gates, video cameras that didn't work the entire time I stored my items there, trash/cut locks/rotting dead rats and more all over the property. (There was a dead rat in the hall on the route to my unit smashed on the ground that sat there for at least 6 months). Biggest rip off I have ever experienced in my lifetime.