- Report: #1498720
Complaint Review: LG -
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LG
United States
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LG Refrigerator Fail
Simple equation here — horrible product + miserable customer services + no refund policy = lost customer for life who will go out of their way to tell all friends and family to avoid LG like COVID 19 Horrible product. - refrigerator - overheard the LG technician say on the phone that the condenser in fridges are of such poor quality that they should have never left the factory. Thats negligence by LG. Will be joining the class action. Miserable customer services - 2 hours waits. Redirected many times. No authority for the poor sole’s answering. No answers given.
No Refund - they diagnosed the fridge and required replacement of motherboard, fan and thermostats and paid for labor as well. $300. Finally they diagnosed the compressor (a very well known issue) and now expect me to pay labor too on the in warranty item. LG not willing to pay for parts that did not have to be replaced. That’s like a mechanic replacing the engine when the tire needed replacing and then charging both.
Shame on you LG Dear LG sales team, Your jobs must be impossible, your operations team are making you bleed possible future work. You should be as upset as all us unsatisfied customers. Suggest you call this number and complain as well 1-800-243-0000. Sorry you might have to wait a while.
