Email I sent to the CEO, the CFO, the VP and the Director of Kohl's department store
Dear Ms. Gass,
Good afternoon and I hope you are doing well. My name is Kim Fontenot, and I’ve been a Kohl's customer for over 15 years. Your stores are conveniently located to us, and your online purchasing system is user-friendly for credit card holders.
However, you have serious issues with your deliveries. As you can see from the multiple Kohl’s issues in the past six months, I think it’s time for us to end our relationship with Kohls as well as make sure we let as many people know as possible all that we’ve been through with your poorly run company.
Please note in the first issue below that my son and daughter-in-law’s anniversary was October 17th. I purchased a small box of Godiva chocolate for them to nibble on as they flew out the following weekend. Guess WHAT? YUP – the delivery has YET to happen. When I queried Kohl’s, I was told I could NOT cancel the order as it was in something you call ‘the fulfillment process.’
Based on this fraudulent business practice, I filed a BBB report, and I am still waiting for the delivery, a refund and/or any answer to my BBB report (please see below). Guess what? YUP – I have had no one respond, deliver or refund my money.
Wednesday, October 19, 2022, at 3:31 PM Central Time
Thanks for shopping with us, Kimberly!
We'll send you an email with tracking information once your order has shipped. If you order multiple items, they may come in separate shipments.
NOV 01 - NOV 04
Color: Other, Size: NO SIZE, Qty: 1
Your Price: $59.00
NOW let’s move on to an order for my grandson. I NEVER received or got the refund for the below order, even though the item was never shipped. In this case, I was told that the ‘review’ I left couldn’t be published because it didn’t meet Kohl’s guidelines.
That’s quite a scam you have going on. First, customers are allowed to purchase an item, and then the item never arrives; finally, when the customer complains, you write an email and say, ‘sorry……. Your review is being rejected for some arbitrary reason you make up as you go along.’
(Please see below the response to my complaint)
Order Number: 6250788775 Order Date: Friday, April 29, 2022, at 22:28 PM (CST)
Thank you for sharing your feedback about Toddler Boy Disney The Mandalorian The Child Tops & Bottoms Pajama Set. Unfortunately, the review didn't meet our review guidelines. Please review the posting guidelines and resubmit a new review about our product.
We appreciate your business and hope to see you back again soon.
NEVER RECEIVED AND NEVER REFUNDED
Since this order dates back to April 2022, and I’m still waiting for it and never got refunded for it, I’d say it’s a pretty good case of fraud.
You will see below that for the Godiva fraudulent charge because Kohls does not have the product, nor can Kohls deliver an imaginary product they sell online. I've moved forward to the BBB for the Godiva Chocolate, which apparently you sell, charge for and accept delivery options by customers yet never provide to the customer. Please see the below BBB response to my complaint.
Thank you for filing a complaint with the Better Business Bureau.
Your complaint case number is 18311248. Here is the link to your Kohl’s Corporation Complaint - https://www.bbb.org/file-a-complaint/0694-13000007/form
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution.
What happens next?
BBB will forward your complaint to the business for their response.
We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Therefore, please be patient to ensure that your concerns are addressed. Once a response is received from the business, normally within 14 days, we will notify you via email and ask for your feedback.
I wrote Kohl's a second time and told them the below:
I am giving notice to you and your clueless customer service agents and fraudulent delivery issues. I intend to forward this complaint to social media. I am also making a criminal complaint and will provide updated information within the blogs I write under my pen name.
If, as the CEO of Kohl’s, you prefer to offer products you do not have in inventory while providing false delivery information, which leads to deliveries never being made, then I must give the truth about your day-to-day business practices. As an SEO content writer, blogger, author, and Kohl's customer, it is compulsory that I tell the general public about the business practice travesty that Kohls Corporation provides customers.
If Kohl's finds ANYONE CARES enough to make the delivery of Godiva Chocolate and credit the refunds owed to me, it could be the beginning of doing the right thing in business. Or at least it’s a beginning going in the right direction. But I don’t expect you or anyone at Kohl's to do the right thing. What’s incredibly sad is the vital information I need to share with the public at large.
SEO Content Writer