• Report:  #1498721

Complaint Review: KitchenAid -

Reported By:
Vincent - littleton, United States

United States
Tell us has your experience with this business or person been good? What's this?

The KitchenAid refrigerator we recently installed (1 week ago on  08/06/2020) model KBFN502ESS02 - a built-in model (at about $9,000.) does not hold -5 degrees F in the freezer. Some of the foods we use like that temperature. The documentation about the model in the User Manual says the set point for the freezer is -5 degrees F to 3 degrees F. We set -5 F into the system.

We today 8/12/2020 had a service tech (factory authorized)  check the freezer and he found that the average temp in the freezer from the diagnostic panel showed 0 degrees F over the last 10 hours. The factory rep he talked to said that was within specs. There are no specs in any document other than the set point can be as stated above. DO NOT BUY KITCHENAID. There products look good but don’t believe any documentation or specs.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!