Complaint Review: Kasamba Psychic Line -

The weekend of October 3, 2020, I decided to try the psychic chat at Kasamba.com.  I had been with a previous psychic chat line which was legitimate, but they charged too much so I closed my account.

I had read in an article online what to look for in psychic chat line/phone reading psychic lines.  The author of this article said that Kasamba was rated pretty high as far as accuracy and said you needed to review the bios of the psychics and choose the ones that best matched your needs as far as a psychic reading was concerned.  The author also pointed out that Kasamba was rated fairly high, coming in as fourth on a list of top psychic chat/phone reading lines.

My first reading was with a psychic with a screen name "Divine Master."  Divine Master seemed pretty competent so I went back to him several times that Saturday and then again on Monday and Tuesday, October 5 and October 6.

I also went to a psychic chat with "Best Love Readings" and found out the psychic's real name was "SD".  This was probably a lie.

Divine Master gave me erroneous information.  When I asked him if my fiancee John, who is a marine in Ft. Knox, Kentucky, had an illegitimate son in Afghanistan, he said that yes, I was correct.  He also told me that John had not connected with me via phone because he was unable to upgrade the storage on his phone and had used his money to send to the mother of his illegitimate son in Afghanistan to shut her up.

Divine Master also told me I would hear from John by the end of the year.

My next reading was with "SD."  SD told me that John loved me, but that he took me for granted.  This seemed strange because John has never ever taken me for granted.  But I was desperate because I had not heard from John in several days which was unlike him.  SD told me that under no circumstances, should I rach out to John because that would push John away and would appear "needy".

In all fairness, SD also told me that John was my soulmate and that the energy between us was fantastic.  This much was certainly true, as John is in indeed my soulmate/twin soul.

I asked SD (Best Psychic Love Readings screen name) if Divine Master was right and John had an illegitimate son in Afghanistan.  SD told me he would meditate on this and told me to give him 24 hours.

I had a final reading with Indi, who had 18 years of experience as a psychic/clairvoyant/empath/healer.  I had a 15 minute reading with Indi.  Indi was 100% accurate, giving me correct answers in a 15 minute reading which cost me $105.00.

This was on October 6.

I had the option to review each psychic as I finished the reading or I could wait until later.  I reviewed them all right away.  I had had a very brief one-minute reading with Sweet Spirit and she was way too slow.  So I exited out of the chat within a minute.  I gave her a one star rating and said she was slow and inaccurate.

The following day, someone from Kasamba customer support sent me an email to my yahoo.com email address and offered me a $10 credit and 50% off my next reading with the reader of my choice.  She claimed that it would automatically be applied to my wallet (contained my debit card information).

The following day when I checked my bank balance, I was overdrawn at the bank.    Kasamba had charged me over $300.00 and never applied the $10.00 credit or 50% off my next reading which was with SD.

By Friday, October 9, I was overdrawn at my bank $121.00.  This was due to Kasamba charging me a total of $500.00. The $10.00 credit and 50% off the next reading had never been applied at all.

I emailed customer support (you can only do it through the website by clicking on "contact us" and then email).  There was no customer support phone number and no mailing address.  I also checked for the owner of Kasamba and all that came up on the Internet was Kasamba.com.

At this point, I was very angry.  My bank filed a formal dispute with Kasamba.  I explained to my bank that they had no mailing address and no customer service phone number.

My bank contacted Kasamba because the following day (Saturday) I got an email from someone named Michael in security at Kasamba.  Michael pointed out that my bank had contacted them and all I had to do to keep my Kasamba account open and active was to provide the proof of who I was.  He asked for utility bill or some other proof of name and address.  There was a link to upload these documents.

I responded to Michael's email and told him he didn't get it, that I wanted my account deleted and for Kasamba to return $500.00 to my bank debit card. 24 hours later I got a final email from Michael in Security at Kasamba.  He told that pursuant to my request, they had deleted my account. I responded and said "Where's my $500.00?"  I never got a response.  This was two days ago.  I am still waiting.

Michael told me they would check to see if I really had used their service by going into my account and seeing which psychics I had used in the chat function. Michael indicated that the Fraud Department at Kasamba would get back to me. They never did. Fortunately, my bank reversed $100.00 worth of overdraft fees.

I am still $47.00 overdrawn. I filed a formal complaint with the Elgin Illinois Police Department.