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  • Report:  #1495350

Complaint Review: Just Answer -

Reported By:
Amanda - Sandy, United States
Submitted:
Updated:

Just Answer
United States
Web:
Justanswer.com
Categories:
Tell us has your experience with this business or person been good? What's this?

I went on Just Answer seeking some legal ideas.  It wasn't very helpful, so I tried to cancel my subscription.  I got an email stating they could not find the card for the account.

 I sent them the information they asked for, but they continued to claim they couldn't find my account anywhere.  I got charged for another month of subscription.  

I wrote them and said if they could find the information to charge me, then they could find the information to cancel my subscription.  I got a very condescending email with their payment policy attached.  

I informed them that I understood their policy, I wanted my subscription cancelled and the money put back in my account.  They charged my account again.  

Four months after starting this, I finally get a notice that my subscription has been cancelled, but no refund for the 4 fraudulent charges to my account.



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