- Report: #94587
Complaint Review: Juno.com - Bay-Point California
-
Author Not Confirmed
Why?
Juno.com
1102 Welden Ln Bay-Point, 94565800 California, U.S.A.
Phone:
800-879-5866
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Juno.com Ripoff Took money from my visa for services not used @ all 2004 $9.95 X 6 months Bay-Point California
I deleted juno services from my p.c last year d/t poor services .eg-- juno disconnections while I was on line every other day.
June 10,2004, I called to inform them I was being charged monthly for services I haven't used since last year.
My confirmation # 17067843 was given me by a male juno
rep who just listened & turned me over to a female rep from billing, who didn't know how to speak to coustomers, just said, "well you didn't call us & therefore will not be able to get back the money for online services which I did not use.
I in turn informed this female rep, "I felt like they were cheating me out of my money & I will be sure & pass their poor service on the other possible clients. The rep just replied "well, you didn't call us, I'll stop you service now.
Karen
Richmond, Indiana
U.S.A.
June 10,2004, I called to inform them I was being charged monthly for services I haven't used since last year.
My confirmation # 17067843 was given me by a male juno
rep who just listened & turned me over to a female rep from billing, who didn't know how to speak to coustomers, just said, "well you didn't call us & therefore will not be able to get back the money for online services which I did not use.
I in turn informed this female rep, "I felt like they were cheating me out of my money & I will be sure & pass their poor service on the other possible clients. The rep just replied "well, you didn't call us, I'll stop you service now.
Karen
Richmond, Indiana
U.S.A.
1 Updates & Rebuttals
TOM
SULPHUR SPRINGS,Texas,
U.S.A.
YOU NEEDED TO CALL SOONER
#2Consumer Comment
Sat, June 12, 2004
Sorry, but just because you were unhappy with them and did not use their service, you still needed to call them right away to cancel. Just deleting their software from you computer does not cancel your subscription, if that is what you thought. Deleting the software does nothing to inform them of your wishes. Maybe they will give you money back as a goodwill gesture, but they are certainly not obligated in this case. No,I don't work for Juno! Just my $.02 worth on the matter.
