Complaint Review: iPostal - Monticello New York

They changed their general procedures and system application to a new software setup at the turn of the last year into this one.

Things were severely confused afterward. They went by months and years of old records (from perhaps about 2019 and on) and falsely debited, via my card, HUNDREDS of dollars at once for fees not owed to them / previously paid in prior months.

Their Customer Service was contacted directly by Chat when it was impossible to reach them by phone (but with text forms you can make records). The Rep blythely assured me that they would speak to the franchise owner within 2-3 days to "verify" my mail pickup.

The time for my wait exceeded said by several days. They took EVERTHING from my checking account and left me without the means to pay other bills, even after taking another $20 earlier that month for additional fees... and all was after a pattern of paying them for the whole year's box rental upfront.

When the Better Business Bureau was contacted they still drug their feet. They continue to claim that they will consult the local franchisee but no evidence of that is had. I called him first and he said I had to deal strictly with them as he has no control whatsoever over the billing process.

They should have been able to take my word for it - given the length of the term as a customer with them, and the pattern in the debits they made earlier.

PNC will only reverse that type of draft attached to a contracted set of transactions if it's clear from the records that the claimant is telling the truth - despite him or her being a client.

The bank can stop recurring debits but not one-time drafts - so my card had to be locked to keep iPostal from helping themselves to another round of cash.

They took $554.40 (which was returned by the bank minus a decided allotment of hush money) and through the system at iPostal1.com they still made a demand for about $277.00 more.

Any mail in / had in storage is technically held hostage until the supposed debt is paid. Luckily I had collected everything.

The iPostal Rep finally e-mailed after being prompted by the BBB. John R. furnished the same lame, insulting and infuriating excuse the other person gave.

He was told and shown that the communication was forwarded to the New York State's Attorney General's Office - but iPostal seems unmoved. (Maybe it's because they know NY is too busy chasing Trump and investigating NYC's illegal hamsters.) John was also informed of my upcoming (and now completed) submission to the Federal Trade Commission.

Please submit your complaints to the FTC. It's very easy to do - and if enough of them are in the database they can and will expedite an investigation.

As the company has been completely obstinate I will probably have to cancel the brand new debit card used and start over again with setting up my other accounts. Another mail service provider, who is privately owned in the entirety, had to be paid, despite my dwindling budget. Also the Post Office was asked to hold all mail in the meantime - but it's uncertain as to how well that's working.

This is the WORST experience EVER had with a business (though this not my first instance of having to make complaint on one) and you are warned never to choose iPostal / PostNet, or any major company that centralizes its business transactions if you want adequate service.

And they had better not falsely post the faux debt to Equifax - because another FTC report will be filed.