• Report:  #1229998

Complaint Review: Ilol Technologies LLC - Pasadena California

Reported By:
Jan - Boulder, Colorado, USA

Ilol Technologies LLC
150 S. Los Robles Avenue, Suite 500 Pasadena, 91101 California, USA
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I bought a piece of software called "Search and Recover" version 3 a few years back from CompUSA. The software maker is IOLO Technologies.

My copy, (I have a hard copy" does not have an experation date. I can use it as long as it works. The newer ones IOLO are selling have an one year experation.

When I went to install my copy both on a windows 8 and 7 computer and entered my activation code it installed. But when I went to use it today I got a runtime error. The software would not open. Two different computers with two different opperation systems.

I called in to their support and the lady said she would send me a newer version by email and said I should un in stall the older version. She said I should use my orginal actavation code to open up the software.

Well I have done that several times and I cant open up the software.

I called back and talked to another person who said my actavation code would not work because they had given be a newer version.

So I said give me the right actavison key and the lady refused.

They are not honoring their guarantee saying I need to buy a newer version. Yet the version I have has no experation dates.

IOLO is simply trying to rip me off in gettinging me to buy a up-grade version of the software I already have. 





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