• Report:  #1519255

Complaint Review: HWA Home Warranty -

Reported By:
Jacob - Doylestown, Pennsylvania , United States

HWA Home Warranty
18902 United States
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This will be the start of a very long and drawn out exposure of HWA Home Warranty. I was given my home warranty via Keller Williams. On June 2nd 2022 my air conditioner stopped working. I called HWA and they informed me my unit would be covered and I had nothing to worry about. They told me I’d have a technician out within 48 hours.

After 24 hours I received an email stating they could not find anyone to come (most likely because they do not pay their technicians but that’s another story). They told me to find someone on my own. I had someone come out and give me a quote, submitted it to HWA and all of the sudden they decided only half of my repair would be covered.

I told them it’s fine and I understand. They then asked me to have my technician send over photos on the damaged pieces which they did with no problem. It’s June and it’s hot out, I have 2 children, a dog and a wife so I told the technician to move forward and do the work, I’d collect the reimbursement. Today is June 23rd and they’ve decided because it did not use their technician and mine did not do it the way they would have liked that they will no longer cover any of the unit.

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They told me that I should have waited these 20 days with no air conditioning for them to approve it before having the work done. These people are crooks and will not pay out for your claims. If you want to waste $700 for no coverage this is the place to do it. 

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