- Report: #1510958
Complaint Review: Home Depot - Phoenix AZ
Reported By:
Stephen Netzel -
Phoenix, Arizona, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Home Depot
35050 N North Valley Pkwy Phoenix, 85086 AZ, United States
Phone:
Office: 1.800.910.6704 Ex
Web:
N/A
Categories:
Business Rating:
(0)
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Home Depot Kayla Jonsson Executive Escalation Support, Online Contact Center The Home Depot Office New Maytag home Washer & Dryer are defective..requested Maytag upgrade. Home Depot representative wants only to repair. Phoenix AZ
Report Attachments
Home Depot Important Information document
Ordered Maytag home washer & dryer online from Home Depot. Washer's lowest cycle should take 30 minutes, instead took 90 minutes. Dryer in sensor mode should shut off in 25 minutes took 7 hours resulting in clothes scolding hot as verified by local Phoenix Fire Fighter.
Spouse (Monica) went to local Home Depot center located at 35050 N North Valley Pkwy, Phoenix, AZ 85086 & was handed paper (copy available) that stated the following: “A return of the appliance will not be accepted. Once you sign, it’s yours!”
Filed complaint/report with Better Business Bureau resulting in Kayla Jonsson (Executive Escalation Support, Online Contact Center -The Home Depot) attempting to repair/service the appliances which we refused entry because we stated from beginning that we wanted to spend more money at Home Depot for an upgrade Maytag appliance washer & dryer set & not repair new & defective existing.
