- Report: #1519483
Complaint Review: Home Depot Gastonia NC - Gastonia North Carolina
Reported By:
Jeff -
Gastonia, North Carolina, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Home Depot Gastonia NC
2870 E Franklin Blvd Gastonia, 28056 North Carolina, United States
Phone:
(704) 865-9532
Web:
www.homedepot.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Home Depot Gastonia NC Did not honor sale prices after units were sold and paid for. Gastonia North Carolina
On June 27th I purchased 3 water heaters that were discounted. Paid for them, waited 2 days for them to come. After various calls and hours waiting on hold. They finally told me that the order was a mistake and they would not honor the price nor offer any discounts or concessions. They said that my only options was to come in get a refund for the order and purchase a different one at full price.
I call Home depot corp office and opened on june 29th. On june 30 i called back and I asked for written reason why order is not being fufilled.
Also note per calls with corp office 3 times the store manager has reported to corp office she has spoken with me and resolved the issue. I never spoken with her once and I have yet to receive any written explanation.
As of today 7/2/2022 I randomly received an email for refund i did not authorize. no communcation, no confession for my wasted time. NOTHING, also I am one of their Pro rewards customers. Apparently that means nothing to them. Will be letting all my fellow contractors know about this issue...
Gastonia Store #3606
1 Updates & Rebuttals
Jeff
North Carolina,North Carolina,
United States
Issue has been resolved and Home Depot did the right thing
#2Author of original report
Thu, July 07, 2022
No further info at this to time
