- Report: #884373
Complaint Review: helzberg diamonds - mcallen Texas
Reported By:
sexymama118 -
mcallen, Texas, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
helzberg diamonds
2200 South 10th Street McAllen, TX 78503 mcallen, 78501 Texas, United States of America
Phone:
956-972-1851
Web:
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helzberg diamonds same happened to me too mcallen, Texas
the same happened to me too 5yrs ago. my husband and i went into the store to look at a 1ct diamond that was on sale for $2000. i looked at a few of the same ones and chose the one w/ the least visible flaws. it took me about 30min of examining to choose. i had had it for more then 60 days when i noticed a huge carbon spot and a bubble looking thing. plain as day, starring me in the face. i wouldnt have picked such an obviously flawed diamond. so i went back to the store and told them my situation. they said, " well we dont display diamonds in the store. every stone you see here is cz and we send it off to be mounted." ok, i was not aware that the stone i had examined was a cz. so basically they sell you a stone and pick out whatever stone in the clarity catagory, which means nothing, cuz you can have one stone ine the SI1/SI2 catagory that has flaws right in the middle and one that had flaws to the side where its not so obvious. i chose the one that had flaws on the side and not in the middle and i got a stone w/ two obvious flaws in the middle. they falsey advertise there instore "diamonds". had i known my diamond would have been some randomly selected stone, i would have gone to another store where what i pay for is what i pick or picked a higher quality stone.
i wish there was something legal i could do....helzberg diamonds needs to post signs about their display stones being cz and not diamonds and the sales reps need to let customers know too. they are a very shady co. when i went to the store to tell them my concern, they acted like i was crazy and acusing them of switching the stone. my poor husband spent $3000 total including a ring wrap and now it sits in a ringbox and i wear a cz ring.
i wish there was something legal i could do....helzberg diamonds needs to post signs about their display stones being cz and not diamonds and the sales reps need to let customers know too. they are a very shady co. when i went to the store to tell them my concern, they acted like i was crazy and acusing them of switching the stone. my poor husband spent $3000 total including a ring wrap and now it sits in a ringbox and i wear a cz ring.
1 Updates & Rebuttals
Phillip
United States of AmericaDeceptive Trade Practices
#2Consumer Comment
Sun, March 03, 2013
I just had the same thing happen with my purchase and I also like in Texas. I can tell you that this practice is illegal under something call the Texas Deceptive Trade Practices Act. You will find the details of this law under Section 2 Chapter 17 in the Texas Business and Commerce Code. Long story short using props to sale an item that they know is not representative of product that will be delivered is illegal in the State of Texas. I would contact the Attorney General of the State of Texas and file a complaint and then go on to the BBB. While you are at it, assuming that they shipped the ring to the store via US mail maybe a call to the US Post Office as it is illegal to use US mail to commit fraud, (that is what this is). Then if the ring during shipment crossed state line I would contact the Federal Trade Commission to and file a complaint too. Each complaint should only take a few minutes. Small claims court is always good to get businesses attention too and it is cheap and easy. At the end of the day we have both been ripped off to the tune of thousands of dollars and have legal avenues already in place to resolve this.
