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  • Report:  #82014

Complaint Review: Helzberg Diamonds - North Kansas City; Altamonte Springs, Florida Missouri

Reported By:
- Altamonte Springs, Florida,
Submitted:
Updated:

Helzberg Diamonds
1825 Swift North Kansas City; Altamonte Springs, Florida, 64116-3606 Missouri, U.S.A.
Phone:
816-8427780
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I bought a one-half carat diamond channel-set band for a wedding ring for my future wife. It needed to be sized from a 7 to a 6 and engraved. In addition, I needed to get a 14k gold, 6mm comfort fit band engraved for myself.

I spoke to Helzberg Diamonds, and asked if they could do both without any problem. Both rings were new and in perfect condition. I had the jeweler on staff examine the rings and she agreed of their condition. After asking about prices, I left the rings with Helzberg to be sized.

The value of the woman's band was $768.00.

My ring was valued at $250.

I instructed them to call me if there were to be any questions or problems.

I picked up my ring first. The engraving did not include certain characters that I had requested. They claimed that they do not have the characters that I need. I was astounded that I was not informed of such a thing. Though, it did not affect the essence of the meaning of the engraved text.

Disappointed, I accepted their explanation.

That is the story of my ring.

A couple days later I went in to collect my fiance's ring. Cleaned, polished and beautiful... I was immediately happy. To be sure, I decided to grab a toothpick and view the ring under their scope to check the ring thoroughly. I found 2 loose stones and numerous gaps between them.

The stones were Perfectly fitted before they worked on it.

Needless to say, my initial delight quickly turned to frustration. The jeweler attempted to make excuses ranging from, "It's a normal consequence of sizing." to "You should have been aware of this possibility." to "We can size it back to 7 and remove the engraving and you can do a warranty claim with the original seller."

Wait... yes... that's right... they suggested that I commit fraud on their behalf. h*o-Kay... well...

I am not going to commit fraud for Helzberg.

The only other thing they suggested was that they could tighten the settings. I am not a rich man... and having little recourse... I agreed to allow them to fix the ring.

Well. Now the stones seem to be tight.

The gaps are Not gone.

The setting is Altered.

The stones don't glimmer as well because they are not set the way the jewelry designer set them...

The top of the ring has a GOUGE in the gold...

The engraving is not straight!

Helzberg says that they WILL NOT warranty any of their work except the sizing.

I hand selected this ring for my WEDDING.

On top of the general Monkey Work and Screw Ups...

THEY WANTED ME TO PAY FOR ALL OF THEIR CHIMP JEWELRY WORK

I explained that the devaluation of the ring and the hassle alone as a result of their work should entitle me to the courtesy of "no charge."

Also, I should get a warranty on their work.

They said "How do we know how much this ring is/was worth?"

What an Outrage! They continued to argue and repeat thier explanations. They continued to ask me "Well sir, what do you want us to do?"

How many times do I need to say it?

* Why should I need to come with the solution, anyway? *

* They should have presented me with various solutions. *

* That is what GOOD BUSINESSES DO for valued customers. *

* Helzberg Diamonds is the LAST PLACE you should go. *

* Helzberg Diamonds DOES NOT VALUE their customers. *

With the ring in my hand, I told them I am not paying for the work. They threatened to call the police. Not wanting to involve another monkey in this madness, I signed the receipt with the words "Under Threat and Duress" by my signature.

I am filing a dispute with the Visa Card... and I plan to call the corporate office of Helzberg. What a terrible ripoff.

None of that will reimburse me or fix the problem, though.

I am stuck with a screwed up ring from a million/billionaire company. The amount of greed here is devilish.

Does Helzberg realise that they work with the most precious possessions of human beings? Do they show care and concern?

Simple, normal customer service? Quality work?

No. They are ruthless, greedy, vengeful and fradulent theifs.

Well. There was a man and woman representing Helzberg while I was there. After all of this... I told them that I hope they have a similar experience. The woman, while obviously using a single cell of her brain, egotistically and in a 'matter-of-fact' way said to me,

"I Already had a similar experience with my wedding ring."

I grinned, "Good. Looks like you already got yours. That karma is a b-tch isn't it? It's already ahead of the game!"

She teared up. For a moment, I considered pity.

No. This witch is definitely not worthy of any pity.

Instead... I thought... "WONDERFUL! THANK GOD!"

You deserved it.

So now I have a botched wedding ring...

and I don't have $768 dollars to buy another one.

Thank you, Helzberg Diamonds. May your business dry up and get sucked up by the depths of the hell from which you came.

It's a federal offence to offer false advertising.

Try this new lawful slogan:

"GET SCREWED. GO TO HELL. HELZBERG DIAMONDS."

Marketing doesn't like it, eh? Hmm.

Richard

Altamonte Springs, Florida
U.S.A.

Click here to read other Rip Off Reports on Helzberg Diamonds


6 Updates & Rebuttals

Dimples

Stevensville,
Maryland,
WOW

#2General Comment

Tue, December 31, 2013

Wow, seriously?!? You pay only $768.00 for a ring and expect a million dollar treament to it? I didn't know they even make a actual decent quality ring that cheap for a wedding ring. You should have read all the fine print of what will happen when you get a ring resized...DUH of course it will change the appearace of the setting, you are changing the the desing and layout...WOW, unreal...way to slander a company, of which they can sue you for that.


None

Austin,
Texas,
U.S.A.
Not Ripped Off

#3Consumer Comment

Mon, April 27, 2009

You really should have done your homework. Any time you have a channel-set ring sized, there will be issues with stones being lose or falling out. That is why this type of ring needs to be pruchased in the correct size. It's one of the hazards of the kind of ring. It's like wearing silk and expecting it not to snag when you brush against something sharp. This is a case of simple geometry. The stones were made to find in a size 7 band. When you shrink that band to a 6, there's going to be lose stones. The band isn't the same shape anymore. Also, they were not asking you to commit fraud. They were puting your ring in it's original state so that you could take it back to the original seller and make your claim about sizing. The intent was clearly so that you could get a ring that was the style you wanted that was made to be that size instead of forcing a 7 to be a 6. It's funny that you understand why the stones don't sparkle the same in the modified ring, but you're upset about lose stones because of sizing. Also, were you paying to have the ring appraised? Was the person you were talking to an appraiser? How is this person supposed to know the value of your ring? Put two pairs of identical jeans next to each other; are you going to be able to tell which ones are Ralph Lauren and which are Wrangler? And you were presented with multiple solutions. 1. put the ring back to the way it was and make a claim with the original seller. or 2. Have them alter the ring. And were you this upset with the original seller who sold you a ring in the wrong size that could not be sized and still have the same quality? Why isn't there anythin mentioned about your frustrations with the original seller? Why didn't you buy the right size in the first place? Or exchange it for the right size when you found out it was the wrong one? An exchange is cheaper than having something sized! And this is all leaving out the part where you STOLE the repairs done on the ring. All of these were repairs you requested for one reason or another. Sound like you're th theif, not Helzberg. And as far as being a "valued customer", I sure hope you had purchased other things from this store to claim this status. This series of repairs is not something that elevates to to "valued" status. It's like claiming the gas station vaues me becuase I buy my 25 cent packs of gum there every two years. You came in with a piece you bought somewhere else, asked to have one of the cheapest repairs in the industry done on a piece the repars should not be done on and then you want to cry like a baby? I don'tblame them for not coddling you. Why? So you come in and buy some cheap earrings and then whine in a week when they're not shiny? Good for Helzberg!


None

Austin,
Texas,
U.S.A.
Not Ripped Off

#4Consumer Comment

Mon, April 27, 2009

You really should have done your homework. Any time you have a channel-set ring sized, there will be issues with stones being lose or falling out. That is why this type of ring needs to be pruchased in the correct size. It's one of the hazards of the kind of ring. It's like wearing silk and expecting it not to snag when you brush against something sharp. This is a case of simple geometry. The stones were made to find in a size 7 band. When you shrink that band to a 6, there's going to be lose stones. The band isn't the same shape anymore. Also, they were not asking you to commit fraud. They were puting your ring in it's original state so that you could take it back to the original seller and make your claim about sizing. The intent was clearly so that you could get a ring that was the style you wanted that was made to be that size instead of forcing a 7 to be a 6. It's funny that you understand why the stones don't sparkle the same in the modified ring, but you're upset about lose stones because of sizing. Also, were you paying to have the ring appraised? Was the person you were talking to an appraiser? How is this person supposed to know the value of your ring? Put two pairs of identical jeans next to each other; are you going to be able to tell which ones are Ralph Lauren and which are Wrangler? And you were presented with multiple solutions. 1. put the ring back to the way it was and make a claim with the original seller. or 2. Have them alter the ring. And were you this upset with the original seller who sold you a ring in the wrong size that could not be sized and still have the same quality? Why isn't there anythin mentioned about your frustrations with the original seller? Why didn't you buy the right size in the first place? Or exchange it for the right size when you found out it was the wrong one? An exchange is cheaper than having something sized! And this is all leaving out the part where you STOLE the repairs done on the ring. All of these were repairs you requested for one reason or another. Sound like you're th theif, not Helzberg. And as far as being a "valued customer", I sure hope you had purchased other things from this store to claim this status. This series of repairs is not something that elevates to to "valued" status. It's like claiming the gas station vaues me becuase I buy my 25 cent packs of gum there every two years. You came in with a piece you bought somewhere else, asked to have one of the cheapest repairs in the industry done on a piece the repars should not be done on and then you want to cry like a baby? I don'tblame them for not coddling you. Why? So you come in and buy some cheap earrings and then whine in a week when they're not shiny? Good for Helzberg!


None

Austin,
Texas,
U.S.A.
Not Ripped Off

#5Consumer Comment

Mon, April 27, 2009

You really should have done your homework. Any time you have a channel-set ring sized, there will be issues with stones being lose or falling out. That is why this type of ring needs to be pruchased in the correct size. It's one of the hazards of the kind of ring. It's like wearing silk and expecting it not to snag when you brush against something sharp. This is a case of simple geometry. The stones were made to find in a size 7 band. When you shrink that band to a 6, there's going to be lose stones. The band isn't the same shape anymore. Also, they were not asking you to commit fraud. They were puting your ring in it's original state so that you could take it back to the original seller and make your claim about sizing. The intent was clearly so that you could get a ring that was the style you wanted that was made to be that size instead of forcing a 7 to be a 6. It's funny that you understand why the stones don't sparkle the same in the modified ring, but you're upset about lose stones because of sizing. Also, were you paying to have the ring appraised? Was the person you were talking to an appraiser? How is this person supposed to know the value of your ring? Put two pairs of identical jeans next to each other; are you going to be able to tell which ones are Ralph Lauren and which are Wrangler? And you were presented with multiple solutions. 1. put the ring back to the way it was and make a claim with the original seller. or 2. Have them alter the ring. And were you this upset with the original seller who sold you a ring in the wrong size that could not be sized and still have the same quality? Why isn't there anythin mentioned about your frustrations with the original seller? Why didn't you buy the right size in the first place? Or exchange it for the right size when you found out it was the wrong one? An exchange is cheaper than having something sized! And this is all leaving out the part where you STOLE the repairs done on the ring. All of these were repairs you requested for one reason or another. Sound like you're th theif, not Helzberg. And as far as being a "valued customer", I sure hope you had purchased other things from this store to claim this status. This series of repairs is not something that elevates to to "valued" status. It's like claiming the gas station vaues me becuase I buy my 25 cent packs of gum there every two years. You came in with a piece you bought somewhere else, asked to have one of the cheapest repairs in the industry done on a piece the repars should not be done on and then you want to cry like a baby? I don'tblame them for not coddling you. Why? So you come in and buy some cheap earrings and then whine in a week when they're not shiny? Good for Helzberg!


None

Austin,
Texas,
U.S.A.
Not Ripped Off

#6Consumer Comment

Mon, April 27, 2009

You really should have done your homework. Any time you have a channel-set ring sized, there will be issues with stones being lose or falling out. That is why this type of ring needs to be pruchased in the correct size. It's one of the hazards of the kind of ring. It's like wearing silk and expecting it not to snag when you brush against something sharp. This is a case of simple geometry. The stones were made to find in a size 7 band. When you shrink that band to a 6, there's going to be lose stones. The band isn't the same shape anymore. Also, they were not asking you to commit fraud. They were puting your ring in it's original state so that you could take it back to the original seller and make your claim about sizing. The intent was clearly so that you could get a ring that was the style you wanted that was made to be that size instead of forcing a 7 to be a 6. It's funny that you understand why the stones don't sparkle the same in the modified ring, but you're upset about lose stones because of sizing. Also, were you paying to have the ring appraised? Was the person you were talking to an appraiser? How is this person supposed to know the value of your ring? Put two pairs of identical jeans next to each other; are you going to be able to tell which ones are Ralph Lauren and which are Wrangler? And you were presented with multiple solutions. 1. put the ring back to the way it was and make a claim with the original seller. or 2. Have them alter the ring. And were you this upset with the original seller who sold you a ring in the wrong size that could not be sized and still have the same quality? Why isn't there anythin mentioned about your frustrations with the original seller? Why didn't you buy the right size in the first place? Or exchange it for the right size when you found out it was the wrong one? An exchange is cheaper than having something sized! And this is all leaving out the part where you STOLE the repairs done on the ring. All of these were repairs you requested for one reason or another. Sound like you're th theif, not Helzberg. And as far as being a "valued customer", I sure hope you had purchased other things from this store to claim this status. This series of repairs is not something that elevates to to "valued" status. It's like claiming the gas station vaues me becuase I buy my 25 cent packs of gum there every two years. You came in with a piece you bought somewhere else, asked to have one of the cheapest repairs in the industry done on a piece the repars should not be done on and then you want to cry like a baby? I don'tblame them for not coddling you. Why? So you come in and buy some cheap earrings and then whine in a week when they're not shiny? Good for Helzberg!


Alexis

Arlington,
Texas,
U.S.A.
i have a story like that too!!

#7Consumer Comment

Thu, December 16, 2004

i received my first engagement ring from my fiance a few years ago. within six months i realized that the center stone was falling out of the setting, so since i had brought my ring in the designated time frame stated on the paperwork, i was told the repair would be covered, under warranty. when i went to pick up my ring they stated that the deductible on the work i had done wasnt met so i had to pay the difference for the stone being put into the setting again. thankfully i had my mother with me, she had some words with the manager and we didnt have to pay the cost of repair, which was nearly the cost of the ring new. so i am glad i found this site to share my story with you all and read yours people need to be informed of companies that practice like this.!!

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