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  • Report:  #267920

Complaint Review: HEARTLAND AMERICA - CHASKA Minnesota

Reported By:
- Trevose, Pennsylvania,
Submitted:
Updated:

HEARTLAND AMERICA
8085 CENTURY BLVD. CHASKA, 55318 Minnesota, U.S.A.
Phone:
800-229-2901
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Last year I purchased a 19 Volt cordless power saw. I didn't have an immediate use for it, so I put it away until the spring.

when I needed it I charged the battery for eight hours. I then attempted to use it. The battery lasted for about 30 seconds, so I recharged it again, and the same thing happened.

I contacted heartland who advised me I had the tool for over 30 days and there was nothing they could do, I even went as far as trying to purchase another battery, they stated I would have to buy another saw to get another battery. these people were very belligerent. I never will or have purched another thing from them.

Retrrcop

Trevose, Pennsylvania

U.S.A.


8 Updates & Rebuttals

damislynn

chaska,
Minnesota,
United States of America
Rebuttal.

#2Consumer Comment

Thu, July 29, 2010

Its unfortunate that you recieved a defective item but for that very reason when you order something that you will not be able to literally drive to the store its always best to check to see if it works. Its understandable that you are frustrated because it was originally broken however the reason why we have the 30 days to return the item is because not everyone "just opened it" therefore items need to be checked. The Return dept. would have issued a return label on the defective item and you would have been issued a new one or a refund. Heartland doesn't do parts. It gets recieved as whole. The rip off report in this case is purely lack of knowledge or common sense and kind of childish. Also to avoid this in the future, many of the manufacturers offer limited and short warantys, heartland has a one year extended product agreement, that helps prevent this very thing because you obviously knew that you were going to use it a year later.


dimegirl

Spring,
Texas,
USA
no problems here,$10.00 coupon code always works.

#3Consumer Comment

Wed, December 02, 2009

 I have no had a problem with Heartlands internet store.

 The thing i like the most about the store is not only do you get a 7% rebate through Mr. rebates.com,you can also get a $10.00 instant  savings(on any purchase) coupon code from Retail me Not!
 I could not believe the money i saved .
  No place else could i get a blood pressure monitor for only 12 bucks shipped to my door!
 I did not mind waiting about 2 weeks to get my stuff in the mail.
 With the $10.00 off anything coupon code ,it is very easy to get a good deal there.
  No problem shopping for me!


Fsubigbri446

Pompano Beach,
Florida,
U.S.A.
Margaret I agree

#4Consumer Suggestion

Sun, November 09, 2008

This author is obviously idiotic in their thinking when it comes to consumer intelligence!!!!! What a moron!!!! You store something for a year, it doesn't work and then you want to return it??? What, is your brain crylogenically frozen or something? You think that ANY company would give you a refund???? Why didn't you test it? Where was the product stored? Could the conditions of storage have anything to do with the product not working!!! Quit your belly aching and suck it up that you were VERY stupid in your decision to store the product before use. If your mother or father read this I'm sure he or she would be laughing hysterically and ashamed that their offspring could ever do something that a paramecium would do if it was attempting to acquire a second cell in the black market which you did you silly duckling!!! Do us all a favor and go back to college! You obviously missed a few courses here or there!!


Margaret

Houston,
Texas,
U.S.A.
YOU ARE SUPPOSE TO CHECK AND TEST YOUR ORDER AS SOON AS IT ARRIVES

#5Consumer Suggestion

Fri, August 17, 2007

What kind of a person receives mail order merchandise, stores it for a year and then uses it? I have ordered many items from this company and have never once had a problem, but perhaps that is because when my order arrives, I plug it in and put it to immediate use or at least check it to make sure everything is there and that its in working order. YOU BASICALLY HAVE NO COMPLAINT HER BECAUSE ITS YOUR OWN FAULT!


Robert

Buffalo,
New York,
U.S.A.
Batteries

#6Consumer Suggestion

Fri, August 17, 2007

certain types of rechargable batteries will go bad if they are fully discharged for a long period of time. A replacement battery should do the trick. I'm surprised they told you that. You didn't say what make and model the tool was. It could be possible to go directly to the manufacturer of the tool to purchase or request a new battery.


Robert

Buffalo,
New York,
U.S.A.
Batteries

#7Consumer Suggestion

Fri, August 17, 2007

certain types of rechargable batteries will go bad if they are fully discharged for a long period of time. A replacement battery should do the trick. I'm surprised they told you that. You didn't say what make and model the tool was. It could be possible to go directly to the manufacturer of the tool to purchase or request a new battery.


Robert

Buffalo,
New York,
U.S.A.
Batteries

#8Consumer Suggestion

Fri, August 17, 2007

certain types of rechargable batteries will go bad if they are fully discharged for a long period of time. A replacement battery should do the trick. I'm surprised they told you that. You didn't say what make and model the tool was. It could be possible to go directly to the manufacturer of the tool to purchase or request a new battery.


Robert

Buffalo,
New York,
U.S.A.
Batteries

#9Consumer Suggestion

Fri, August 17, 2007

certain types of rechargable batteries will go bad if they are fully discharged for a long period of time. A replacement battery should do the trick. I'm surprised they told you that. You didn't say what make and model the tool was. It could be possible to go directly to the manufacturer of the tool to purchase or request a new battery.

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