- Report: #915580
Complaint Review: Heartland America - Chaska Minnesota
Reported By:
Louise Bell -
Genoa, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Heartland America
8085 Century Blvd., Chaska, MN 55318 Chaska, 55318 Minnesota, United States of America
Phone:
1-800-229-2901
Web:
www.heartlandamerica.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Heartland America Delivered a "used, abused' (repair man's description) gas chain saw, wouldn't start, carburator and spark plug dirty, engine cover melted from overheating. Chaska, Minnesota
Ordered PoulonPro gas chain saw (Model PP3416 @ $125.74); wouldn't start, took to authorized Husquarna dealer/repair shop. Repairman said saw was used and abused; he had to clean carburator and spark plug, showed where the engine cover was melted from overheating, etc., and charged me $62.45 for repairs (ASJ Small Engines, etc. Gardnerville, NV). Saw still wouldn't start for me. Called Heartland America who said saw was guaranteed for 30 days by PoulonPro. PoulonPro's service rep said they do not guarantee "used" products. Husquarna (main company of which Poulon Pro is a division) service rep said they do sell "refurbished" items for re-sale (as by Heartland America) and guarantee for 30 days, but by then my thirty days were up. Also, we were told we did not consult the proper PoulonPro repair shop (which was 60 miles from our home). ASJ Small Engines was a Husquarna authorized dealer--listed on their website--a few miles from our home.
We feel the saw was falsly advertised and that we were given the "run around" by the manufacturer, the Poulon Pro department, and by Heartland America. We were sold a piece of junk.
We feel the saw was falsly advertised and that we were given the "run around" by the manufacturer, the Poulon Pro department, and by Heartland America. We were sold a piece of junk.
1 Updates & Rebuttals
Louise Bell
Genoa,Nevada,
United States of America
Heartland America chain saw report.
#2Author of original report
Sun, July 29, 2012
I received a response from Heartland America after filing a BBB complaint. They offered to return our original cost if I returned the saw as per their instructions. I accepted this offer as the best I could expect.
