- Report: #889303
Complaint Review: Heartland America - Internet Internet
-
Author Confirmed
Why?
Heartland America
Internet, Internet, United States of America
Phone:
1800-229-2901
Web:
http://www.heartlandamerica.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Heartland America Be very careful. Decptive. Internet
Use great caution in ordering with these people. I placed an order a year ago for a pressure washer. I got it. It works great. A month after I received the washer I got a phone call from them asking me if I like the washer. I said Yeah. They then told me that they'll send me 2 $10 discount coupons for future purchases if I want them. All I gotta do is give the word. I figured it was just an incentive for return customer business. So I said yes. I failed to ask if there were any fees and they didn't tell me about any fees. They should have disclosed that fact that in 1 year, they were gonna charge my credit card $43.98 for "enrolling" in their membership program. They never mentioned a "membership". They never mentioned a yearly fee of $43.98. It has been a year and I see charge on my credit card statement. Hmmmm.
So.... I contacted them direct and informed them of these facts. They would only tell me about the program. The moment I told them I was going to contact my credit card company and have the charges reversed, they said they'd cancel the "membership" and refund the fee. That's fine with me. I guess nothing comes without strings attached. But this is just plain deceptive.
It's too bad they were deceptive with me. I always read their e-mails and had nothing but good feelings about them. Now their e-mails are automatically going into the trash folder. I'll let you know if they make good on their word to refund.
So.... I contacted them direct and informed them of these facts. They would only tell me about the program. The moment I told them I was going to contact my credit card company and have the charges reversed, they said they'd cancel the "membership" and refund the fee. That's fine with me. I guess nothing comes without strings attached. But this is just plain deceptive.
It's too bad they were deceptive with me. I always read their e-mails and had nothing but good feelings about them. Now their e-mails are automatically going into the trash folder. I'll let you know if they make good on their word to refund.
1 Updates & Rebuttals
Tim
Coos Bay,Oregon,
USA
They made good on their word to refund
#2Author of original report
Thu, May 31, 2012
My credit card was refunded.
