At this Spring Hill, FL store you can now count on their NEW POLICY being customer NO-SERVICE. I have been shopping at Harbor Freight for years and have never had this problem, which also means I have never had to look so closely at their “return policy”, which has recently changed (after I got home to compare to older receipts). BEWARE…. This incident I’m about to describe, also pointed out to me that when you buy from Harbor Freight they now don't have to refund your money for any reason. As I noticed in their return policy, from the back of their receipt (which, conveniently, you can only read AFTER you have purchased from them)…. "The manager has the right to refuse returns of any item, at any time, for any reason, regardless of receipt". (Policy #8), so much for 90 days.
In the afternoon of October 23, 2022, I attempted to return my unopened, unused items that required the “supervisor” for return authority (Don). The total of the return, $34.05. I was told that my receipt (i.e. “Proof of Purchase”) and government ID was not good enough to complete this return and, that I also now needed to give my phone number to identify the sale record in the computer (even though my phone number was not used at the time of sale, nor was my name, meaning my phone number will not do them any good, since it is not in their system). I was further told that this phone number required “policy” was written within the return policy on the back of the receipt. I read it, and there is NO MENTION OF A PHONE NUMBER BEING NEEDED written in their policy on the back of the receipt. I didn't have a problem with following the written policy, but this guy making things up made me very suspicious. I asked to see the store manager, since this “supervisor” can't read his own policy, and I was told to come back to the store on Wednesday, since the store manager doesn't work on Tuesdays. No store manager in the store, during business hours, the WHOLE day??
Don the supervisor is either lying, or is just incompetent which is bad enough.
Sadly, out of principle, I will warn people when I can, and they have lost a long time regular customer over $34. If you can't trust them with the little things, you can't trust them with the big things.
BUYER BEWARE, Spring Hill, FL Harbor Freight.