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  • Report:  #1484155

Complaint Review: 800-GOT-JUNK - Firestone Colorado

Reported By:
J. Schultz - Longmont, Colorado, United States
Submitted:
Updated:

800-GOT-JUNK
unknown (not on website) Firestone, Colorado, United States
Phone:
1-800-468-5865
Web:
https://www.1800gotjunk.com/us_en/locations/Colorado/junk-removal-boulder?utm_source=googleplus&utm_
Categories:
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One of the most unethical, deceitful and manipulative companies that I have ever dealt with!  Do NOT do any business with them!!

First Lie / Bait and Switch:  They had a thorough review on July 28th of a MASSIVE amount of items from a whole lifetime of accumulation that needed to be removed by July 31, 2019.  They quoted one load to get it all at $679.  I didn’t see the truck or I would have told them that was pure B.S.  It would take 2 or more to get all removed from the house!!

Second Lie - Committed Removal of entire downstairs contents: Fast forward to July 31st, the 2 person crew shows up and I walked them through the house/storage shed again and the foreman had to call the office and tell them that this was at least 2 loads and the Sunday review crew had grossly underbid the job by $700!!  These were my ex-housemate’s belongings and his son made the arrangements with the Junk people so they had to call him to get approval for more money or less removed. 

The foreman told me that for the amount approved that Got Junk would clear the entire basement of 2 rooms, 2 storage areas, bathroom and linen closet.  I negotiated to trade off the bathroom and linen closets contents for some items on the main floor that were particularly in my way.

Third Lie/Issue – Manager promised ½ hour help with ARC pickup and I got 3 boxes taken to ARC pickup site! I asked the crew to recycle all the paper records and old files into the local city’s recycling bins at the complex to save space for other items. Late in the day I was told by the son that he had arranged for an ARC pickup the next day and had forgotten about it.  So, I started packing up books, etc., and taking them out to the front lawn, putting a sign on one of the shelves for ARC pickup. 

I asked the foreman, since his company had SO underbid this job if I could get 15-20 minutes of help from him and the other crew member once they were through filling up the Junk truck and he told me that they weren’t supposed to do that.  Well, I demanded at that point to speak with his manager who was obnoxious on the phone but finally agreed to give me ½ hour with the 2 men because of his company’s huge screw-up. The foreman asked me what was agreed to and I told him and handed the phone back to him with his manager still on the line.

Fourth Lie - % of Volume already in truck upon arrival.  When the crew arrived at onsite, the truck had already about 35% of the volume filled in my estimation.  However, I heard the foreman offer the son only a 10% discount.  I asked him about this when I saw what was in the truck and he conceded that it was much fuller than that and I had to ask him to call the son back and offered to fill up a second truck to 1/3 full to remove all that was committed.

Fifth Lie/RIP OFF – crew completed their work and took off, left HUGE MESS and reneged on moving items to ARC site as promised:  A second truck arrived and the first filled truck was driven away.  There were now 4 crew members working on removing the rest of the stuff from the downstairs floor.  I was informed that there would be NO room for anything committed from upstairs and, in fact, some of the items downstairs would not fit in the 1/3 of the truck as committed!  When I questioned the foreman about this, he said that he didn’t realize how much was in the second storage space and, even with the bathroom and linen closet removed from the work, he still couldn’t get the rest of the downstairs cleared out!

I did get a very nice young man to come upstairs and take a couple of heavy records boxes and take them out to the recycle bins.  With these the bins were almost full so I asked him to have the bins rolled back to the alley way.  THAT never happened. The foreman also carried 1 box of books to the ARC spot.

I kept taking items and boxes of books, etc., to the ARC pickup site and when I came back to the house at one point, the truck was GONE, so was the entire crew, the doors were open, lights on and a major mess left in the hallway and second bedroom and MOST of the second storage area still full!!  Obviously, the manager had told the crew to just close up and cover the truck’s contents and split quickly before I could say anything about the hour work I was promised!

I was SO livid that I called the office and demanded to speak to a manager.  I was put on hold and that call was dropped and through the second call a man checked out the situation and told me that a manager would call me back once she spoke with the son first.  The call center people were very concerned and very kind and professional. 

NOT LIKE THE OBNOXIOUS, INSULTING MANAGER who did call me in about an hour!!  Lilly, the manager, called me and told me that the crew had only committed with the son to remove all items from the 2 bedrooms and 1 storage area (the small one).  She kept blaming the son instead of the foreman for the lies I was told! 

When I asked her if it was the company’s policy to have the crew just disappear without cleaning up the rest of what they had promised the son to remove, not take the very heavy recycling bins back to the alley, leave a mess on the lawn by the front door, and not say ANYTHING to me nor let me verify that they had filled up 1/3 of the truck . . . . she told me that she would look into what happened, that it was not the way that they usually ended a job. 

I told her that the manager had promised me ½ hour work with 2 guys and she said no way did he have the authority to do that.  I told her that he had, however, and I expected the company to honor their commitment.  Lilly told me that they would NOT return to give me the committed help and then she made her biggest mistake:  she told me that these 4 strong young men were “frightened” of me, an older lady, and were scared to come back!!  I had to laugh at that!

At that point, I told her that her company was a phenomenal rip-off and lied to get jobs and then lied about what they’d do for the costs AND that she was a classic manipulator, etc.!!  She pounced on these statements as examples of how abusive and “scary” I was and we ended up shouting at each other with my ending the call with I would take care of the company via Rip-Off report and BBB!  She was still talking when I hung up!

Note:  this company is not part of the BBB.  NOT a surprise, is it?

I am informing you, the Denver/Boulder/Ft. Collins area community, that THIS company is one to AVOID, that you will have a miserable experience with them due to their company motto of deceit and manipulation of their clientele. 

And don’t believe their other lie (number 6!!) that they RECYCLE everything!  The crew told me that the company has a warehouse of junk that they can’t sell or broke when they moved it and the company sends most of their picked up items to the landfills!!  (I heard massive noise right before the last truck left of glass breaking and small items being “poured” into the center of the hauling space!)



800-GOT-JUNK is at the top of the list for RIP-OFF in every way that a junk hauling company could be!!!



1 Updates & Rebuttals

Jim

Beverly Hills,
California,
United States
You Are An Abusive Piece of Work

#2Consumer Comment

Thu, August 29, 2019

They had a thorough review on July 28th of a MASSIVE amount of items from a whole lifetime of accumulation that needed to be removed by July 31, 2019.  They quoted one load to get it all at $679.  I didn’t see the truck or I would have told them that was pure B.S.  So here is the issue.  Had you known the price would have doubled, would you have gone elsewhere to unload everything?  Probably not.  The labor rates to do the job you're talking about in Colorado for 2-3 guys and a truck for 2 loads is anywhere from $150-$190 per hour, plus 2X for windshield time to and from the dump.  Yeah, they screwed up the quote and that was really bad by the person doing the survey to miss by at least 2X-3X.  Bad surveys do happen and they do reflect badly on the company.  BTW - that isn't a bait and switch.  It's pretty amazing when people write stuff here and they have no idea WTH they're talking about.  Congrats you joined the ignorant writer's club.  Geez....

The 2nd lie is really the same as the first.  So we can dispense with that stupidity.

I asked the foreman, since his company had SO underbid this job if I could get 15-20 minutes of help from him and the other crew member once they were through filling up the Junk truck and he told me that they weren’t supposed to do that.  He's right - he's not supposed to do that - it violates the terms and conditions of their liability policy.  Your demand that they help was MORE than unreasonable and you had no right to make that demand, even with the screw up.  I probably would have had the crew leave at that point since you already violated the T&C's of the contract.

Fourth Lie - % of Volume already in truck upon arrival.  That isn't a lie.  No contract for this sort of work states anywhere that the truck would be empty.  So we can dispense with that ridiculous remark.

Fifth Lie/RIP OFF – crew completed their work and took off, left HUGE MESS and reneged on moving items to ARC site as promised:  If I had to guess, that wasn't in your contract either.  Oral promises mean nothing in this type of work.  It's either in writing, or it doesn't happen.  Understand?

You are truly one obnoxious person.  Clearly, you had enough stuff for people to work at least 2 days and possibly more.  I would have quoted a job like that at around $2,500, plus another $800 for every additional day my guys would have been out there, and another $500-$700 just for dealing with you.

Based on what I read, this company made two serious mistakes worth noting:

1.  They severly underquoted the job by a lot.  The foreman on the job probably had the most challenging job by trying to reconcile a one-load job, with what you really had.  I feel sorry for a guy like that.  Whoever it was that quoted that job needs to find another line of work.  If it was the owner of the franchise, then he needs to find someone else to do surveys.

2.  The crew stayed on the job way too long and dealt with your abuse for far too long.  I would have sent them off to another job and let you deal with the rest of it.  No life is worth dealing with you, even if it would have meant I collect nothng from the job.

Whether this company is good or not cannot be determined based on this complaint due to the overall abusive behavior of the person who wrote this.  And no, I don't work for this company.

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