• Report:  #1516224

Complaint Review: Google -

Reported By:
adam - broomfield, colorado, United States

United States
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Unlike all other cellular phone service companies, subscribers of the google pixel plan have only 4 days to fix a payment problem. I had been a loyal google fi user since 2016, and more recently a pixel plan subscriber.

I had my bank overdrawn after an unexpected $3000 vet bill.  In under a week, I was booted involuntarily, phone loan recalled, with a lovely $200 termination fee as a parting gift. After several hours wasted in their help chat, they made it blindingly clear that they preferred hitting me with the $200 fee over me remaining a customer.


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