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  • Report:  #1515913

Complaint Review: Globe Home Protection - Orlando Fl

Reported By:
John - Prospect Heights, IL, United States
Submitted:
Updated:

Globe Home Protection
P.O. Box 620395 Orlando, 32862-0395 Fl, United States
Phone:
800-842-2177
Web:
www.globewarranty.com
Tell us has your experience with this business or person been good? What's this?

The worst of the worst. Alex the Sales Manager is a scam artist. I had my service for a whole year and never used it until my last month prior to renewing. When I scheduled someone to come out to look at 3 appliances. The person was in my house for 20 minutes and charged me $225.00. It took them 2 weeks to come out. Then another 3 weeks to tell me that since my microwave oven was a combination of a microwave and a convection oven that they would only give me builders grade microwave.

My microwave was worth $800, So that was $150 and then subtract the $75 I paid for the person to come out to say he will not repair it brings me to $75. Then they came out to repair my Washer which still has the same problems as before. Shakes my entire house. The technician decided that he could not find the replacement parts for my dryer so the company would only give me a credit to repair something they were not going to repair. Parts and Labor.

So they told me I would receive a $350 credit for my Dryer. Who can find a dryer for $350. Lets not forget the $75 for the inspection. Bringing me to $275. Lets save the best for last, I never received the checks. I called twice a week and spoke to a wonderful representative named Maria who kept me from absolutely going insane. Not only did I file my original claim on October 26th 2021, and took 2 weeks for someone to come out, then 3 weeks to repair one machine and give me a total amount of credit I was expecting to get in the mail by check.

The checks never came in, EVER. I called 2 to 3 times a week for Months. I was told the checks were mailed out and On December 14th for the $350 and December 16th for the $149. I called again every week 2 to 3 times a week being told the checks have been reissued and would be sent out. And if I didn't receive the check to call back on Monday. Me and Maria became friends as I was calling 2-3 times a week.

So Alex told me pretty much that they don't know why I didn't receive the checks but that the checks come directly from Chase Bank. But he cant call someone to check. So they are telling me that Chase bank lost 6 checks. I spoke to Alex and instead of Alex responding to my emails, he would ignore my emails and play stupid.

I have all emails saved for this reason. He is a scam artist and he could care less about taking care of his customers. I asked back in October as I was so disappointed with the results of my claims if I was to cancel my account, would my claims still go through. I was told absolutely yes, and if they record the lines they should review the recordings. They put me on a monthly plan I and asked them to cancel my account but I wanted to make sure that I would not lose my claims that I was supposed to receive from October of 2021.

I was reassured I would not lose my claims as they have already been processed. Not only were they not going to give me the $350 they told me, they changed it to $339 and the $150 became $149. But guess what, I received nothing and they continued to bill me monthly. Get ready for this, then Alex the Manager sends me an email saying that if a customer cancels then he can lose his claim. So my claim from October and its now February and they have been charging me monthly this whole time and finally cancelled the monthly payments.

He has the nerve to tell me that in his policy and procedures, they don't have to pay out the claim. But yet, I have asked for proof that they sent me payment from back in December when the first claimed to send both checks. This is absolute FRAUD. The worst of the worst. They should not be selling warranties. I plan on reporting them to the Attorney General and follow there instructions on how I can get a full refund for the entire year I paid for $620, the $225 for the inspection, the $350 for the Dryer and the $150 for the Microwave and for all the monthly payments they charged me.

This is absolutely insane that a company can do this to a person. This was not a warranty, this was a scam. And I bought a new Dryer because I didn't have a dryer for 5 weeks. Just to be clear they never paid me and I just received an email that they will review my dispute. What's to dispute, they never paid me. I paid for a warranty that didn't warranty anything.

They charged me for the warranty, they charged me to inspect and they never paid me. But they definitely lied that they sent out the checks 3 times. And could never provide me information on when to expect to receive the checks, the check numbers, when they were sent out. All they told me was that they sent them through Chase bank.

I am assuming Bill Pay which takes 5 days. How is it possible Chase bank who I use to pay bills all the time has never lost one check for me, but lost 6 checks from them. Impossible! I was lied to, and they continue to try to make things hard for me. I would never recommend them to anyone, but instead, I wish they get investigated for fraud.



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