- Report: #1146782
Complaint Review: GENERAL MOTORS - Detroit Michigan
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GENERAL MOTORS
PO Box 33170 Detroit, 48232-5170 Michigan, USA
Phone:
855-880-1500
Web:
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GENERAL MOTORS INFERIOR QUALITY CARS, PRODUCTS, SERVICES Detroit Michigan
Our Cadillac CTS is in for servicing / repairs again. We paid over $1,000 for the same repair less than three years ago (Throttle Body, Connector, Seal). This is an expensive repair for something that should not have gone bad again so soon. We called GM to ask about this INFERIOR QUALITY part (part no. 9128412) and asked if they would take care of this repair because it is obviously an INFERIOR QUALITY part. GM's "executive assistants" TANISHA, KHALILAH & SHANTA'L each generated their own file no. but did NOTHING but use deception and delay tactics which aggrevated the already bad situation. We have been a week without our transporation and counting. Previously, we went through the same inconvenience. These GM employees lack training, lack skills and were about as helpful as a bunch of farts in an oxygen tank (see GM file no.'s: 71-1305208758, 71-1302902747 & 71-1303056124) This is rediculous. They promised to "Reach Out" to the service center to see what sort of a problem resolution they could work out, but days later we called the service center and they were never contacted by anyone at GM. SHAME on MARY T. BARRA for refusing to answer my emails requesting help. This is business as usual at GM where they recently got away with murder in their Recall Failures. GM needs to be shut down. These people need to be prosecuted for defrauding US of honest services, etc. Try calling them at 800-458-8006 or 855-880-1500 ext 21583
2 Updates & Rebuttals
carstuff
Detroit,Michigan,
Lets look at it this way.
#2General Comment
Fri, May 16, 2014
I own a GE Fridge. Out of warranty the ice maker motor quits. I have an authorized service man come in to fix it. (He does not work for GE, but is authorized to fix the fridge, which means IF it was under warranty the service company should be reimbursed).
Three years later the motor quits, 2.5 years out of the part warranty and well out of the fridge warranty. Do you really think that GE is going to fix it? Or any other company? I think you are a little bit out of bounds with your expectations.
Ken
Colorado,A few questions...
#3Consumer Comment
Thu, May 15, 2014
How old is this car? How many miles on it? How long was/is the warrant?
