- Report: #1525719
Complaint Review: GENERAL ELECTRIC - Louisville KY
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Author Confirmed
Why?
GENERAL ELECTRIC
4000 Buechel Bank Rd Louisville, 40225-0001 KY, United States
Phone:
502-452-4666
Web:
WWW.GEAPPLIANCES.COM
Categories:
Business Rating:
(1)
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GENERAL ELECTRIC GE REFUSED TO REPLACE DEFECTIVE AIR CONDITIONER 18,000 BTU WALL AIR CONDITIONER, MODEL AHY18DZ THAT WAS DELIVERED AS A REPLACEMENT Louisville KY
GE KNOWS THAT THERE IS A PROBLEM WITH THE COMPUTERS ON THEIR WALL AIR CONDITIONERS, WHEN I ASKED IF THERE WAS AN UPGRADE TO THE COMPUTER THEY SAID THERE WAS NOT.
THERE ARE OTHER PEOPLE ON YOUTUBE THAT ALSO COMPLAINED ABOUT THE COMPUTER ON THE FRONT OF THE AIR CONDITIONER.
https://www.youtube.com/watch?v=ySdFY1HyjU8&t=25s
https://www.youtube.com/watch?v=Cmu9sI1kuwY
https://www.youtube.com/watch?v=mkzDkNhBxcs
PLEASE NOTE THE COMPUTER FAILS ON OTHER MODEL NUMBERS ALSO EVEN THOUGH ITS A DIFFERENT MODEL NUMBER IN THE VIDEO.
THE DEFECTIVE REPLACEMENT AIR CONDITIONER HAD A COMPUTER PROBLEM AND THE COMPUTER WAS REPLACED BY A GE REPAIRMAN IN MAY 2022.
I WAS TOLD PRIOR TO THE REPAIR BY GE THAT THE WARRANTY WAS EXTENDED HOWEVER WHEN THE REPLACEMENT UNIT HAD A PROBLEM IN WHICH IT MADE FAN BLADE NOISE AND DID NOT GO ON THEY REFUSED TO REPLACE IT.
2 VIDEOS WERE EMAILED TO GE OF THE NOISE IT WAS MAKING YET GE REFUSED TO REPLACE IT UNDER WARRANTEE.
THEY OFFERED TO REPAIR IT HOWEVER GIVEN THE PROBLEMS IT HAD WITH THE COMPUTER AND NOW THE FAN BLADE NOISE I REQUESTED A REPLACEMENT BECAUSE MY CONCERN IS WHEN THEY WARRANTY RUNS OUT I WILL BE RESPONSIBLE FOR REPLACING THE UNIT.
