• Report:  #1163808

Complaint Review: Gateway Computers Teleplan - Dallas Texas

Reported By:
Chris - Crystal Lake, Illinois,

Gateway Computers Teleplan
2700 W Story Rd Dallas, Texas, USA
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I purchased a laptop at the end of Feb. 2013.  Since then, the bottom tray of the laptop has been replaced twice and now needs to be replaced for a third time, due to the spot where the hinge for the lid is secured down to the bottom tray breaking.  The first couple of times, I paid for this out of my pocket, since it was out of waranty and figured that maybe it was only a one time thing and the second time I didn't want to go through the aggrevation of trying to fight it, but now this is a third time, in less than a year and a half of owning the computer and I assume it will be on ongoing problem, due to a design flaw.  The last time I fixed this was June 5, 2014 and it's now only July 21, 2014.  This is ridiculous!  At the very least, there should be a disclaimer on the box, warning consumers of faulty products that continuously break and the company won't stand behind their product.  Had I known that, I would have purchased from another manufacturer.

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