• Report:  #1486774

Complaint Review: Ford Motor Company - Dearborn Michigan

Reported By:
Larry - Burleson, TX, United States

Ford Motor Company
1 American Rd. Dearborn, 48126 Michigan, United States
(313) 322-3000
Ford motor company (via twitter) [email protected]
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Shortly after purchasing the 2018 Ford Edge Titanium we noticed the brakes were very sinsitive at low speeds.  Almost every time we touched the brake pedal when below 30 mph the brakes grabbed and caused everyone in the car to lurch forward in their seat.  We were told to give it some time to break in, the internet also confirmed this might help a little.  We have taken it to the dealership 4 times now.  I now has over 16000 miles and the brakes still grab at low speed.  Neither my wife nor I have been able to get accustomed to the brake pedal sensitivity at low speed especially first thing in the morning or when humidity is high after the car has been sitting unused for several hours.  We have taken it to the dealership 4 times and have contaced Ford directly.  Everyone just says it is what it is, all the smaller cars (with features like Adaptive Cruse and Lane Departure) in the 2018 year have the same touchy brakes and there is nothing that can be done.  The dealership says it cannot do anything unless Ford gives them permission, and Ford will not allow anything to be done.  Ford had a "TSB" for the 2015-16 Edge with the same problem, but not 2018.  The dealership let us drive a couple 2019 Edge's with same features as ours and I could not make it grab like my 2018 model even when I stomped on the brake pedal.  The problem appears to be fixed in the 2019 models.  I just want a normal car that stops as expected when I step on the brake pedal.  Or my money back.  I am sure this will negatively affect the resale value of the car if anyone drives it first thing in the morning before purchasing.  Is this something covered by the "Lemon Law"?

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