• Report:  #1466475

Complaint Review: Ford Motor Company - Deaborb Michigan

Reported By:

Ford Motor Company
1 American Rd. Deaborb, 48126 Michigan, United States
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To whom it may concern:

I had a recall on the drive shaft and the body control module for my ford transit van covered under the warranty.  At the time, the dealer couldn't provide me a loaner van until they fix the issues so I contacted corporate office on 10/19/2018 on 7:34 pm and asked them if I would be reimbursed if I rent a van, I was assured that I would be reimbursed once I take the rental receipt back to the dealership.

On 10/25/2018 I took the receipt to the dealership and was told that it will take a couple of days to get reimbursed, on 11/01/2018 I received a call from the service manager from Ford Rye stating that Ford corporate denied the reimbursement, so I called Ford corporate office again on 11/01/2018 at 11:37 and was told they won’t be able to reimburse me for the rental fees.

Now I feel that I was lied too, being taking advantage of and given the run around.  This has been the most chaotic and unprofessional company I had to deal with.  Please think twice before dealing with this company.

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