- Report: #1466475
Complaint Review: Ford Motor Company - Deaborb Michigan
Reported By:
AHMED -
YORKTOWN HEIGHTS, NY, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ford Motor Company
1 American Rd. Deaborb, 48126 Michigan, United States
Phone:
+1-800-392-3673
Web:
Ford.com
Categories:
Business Rating:
(0)
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Ford Motor Company WORST EXPERIENCE Deaborb Michigan
To whom it may concern:
I had a recall on the drive shaft and the body control module for my ford transit van covered under the warranty. At the time, the dealer couldn't provide me a loaner van until they fix the issues so I contacted corporate office on 10/19/2018 on 7:34 pm and asked them if I would be reimbursed if I rent a van, I was assured that I would be reimbursed once I take the rental receipt back to the dealership.
On 10/25/2018 I took the receipt to the dealership and was told that it will take a couple of days to get reimbursed, on 11/01/2018 I received a call from the service manager from Ford Rye stating that Ford corporate denied the reimbursement, so I called Ford corporate office again on 11/01/2018 at 11:37 and was told they won’t be able to reimburse me for the rental fees.
Now I feel that I was lied too, being taking advantage of and given the run around. This has been the most chaotic and unprofessional company I had to deal with. Please think twice before dealing with this company.
