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  • Report:  #1350643

Complaint Review: Ford motor company -

Reported By:
Anonymous - White City, Oregon, USA
Submitted:
Updated:

Ford motor company
USA
Phone:
1-800-392-3673
Web:
Ford.com
Categories:
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 Purchase a new 2015 Ford Mustang GT Roush in Febuary of 2016 costing well over $55.k, had it in the shop a couple times due to many issues. But the 2 main issues where , At speeds of more than 55-70 mph the car had real bad vibration issues. Also when pressing down on the clutch you would hear a noise and at certain speeds while shifting into gears you would hear a similar noise coming from the gear box. Each time they would either say after test driving either there was no noise heard or the noise was normal and if I wanted it looked at they would have to take apart the transmission to get to the clutch to see what the problem if any was. But if they didn't find any thing I would Be charged for them taking my car apart because the warranty didn't cover exploration. So I just figured the car was new and under warranty and kept driving it even though the noise still persisted . Last month the car broke down and had to be towed to the Ford dealership for diagnosis @ about 20k miles. They called me after having the car 3 days saying that they think the clutch went out but they would have to charge me to fix it because it wasn't covered under my Ford warranty, so I told them I was not excepting that and was going to contact Ford Customer Relations, they responded saying by doing that my claim would be denied any way? I called Ford and started a claim after 2 weeks they responded back saying they where going to denie the claim to fix the clutch because it looked like it had been abused? LOL how do you ruin a clutch at 20k miles. So I told them I was going to contact an Attorney for guidance in this situation, they replied we will send out a specialist to have a look at it. They even came back saying we where at fault? I have never had a clutch problem with any high end sports car I have purchased, ever. (Audi, BMW) The price to fix the car at the time was out of my budget so I figured I would just have it towed home, contact an attorney and find some one else to fix it. First before they would towe it I had to pay for them taking apart the car to diagnose it. When the towe truck arrived it wasn't even put back together at all the drive shaft and custom Roush exhausted scraped (grinded) on the drive way as they where taking the car off the truck and all the screws & bolts where in the trunk. This is the 7th brand new ford vehicle I have purchase in the last 8 years and it will be my last and I will make sure no one in my Family or any of my friends don't make this mistake in buying any ford products. After getting this vehicle repaired I'm going to trade it in for a new Audi. So buyer beware, do your home work if your interested in purchasing a Ford Mustang GT Roush, there are many bad reviews online with the same issues I encountered. Don't make the expensive mistake I have made.



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